IT and Operations Consultant
Two Bulls, Australia

Two Bulls partners with a wide variety of forward-thinking organisations to solve complex problems, deliver meaningful solutions, and forge the future. We build with human-centred design, innovative technology and thoughtful processes to craft impactful and important experiences. Our cross-disciplinary offering spans several industries including health, family and the public sector.

We are a band of roughly 110 talented individuals and our people are the core of what we do and who we are. Our base is in Collingwood where our team is located. We focus on creating an environment where the best come together to solve difficult problems with a playful mindset. We are experts in our field and bring excellence to everything we do!

The Role

As the IT and Operations Consultant, you will be responsible for supporting the Two Bulls IT systems, services and day-to-day business operations. This role is essential in monitoring and maintaining Two Bulls computer systems, installing and configuring hardware and software and solving technical problems as required

• Full-time support for the office site (including maintenance and office administration tasks)
• Provide efficient and timely first-level IT support, including the troubleshooting of IT software and hardware issues
• Assist with the setup and onboarding of new employees, in collaboration with the People team

• Ensure the physical office site security and day-to-day office management operations (i.e. health and safety, etc) are compliant with ISO and other related regulations
• Coordinate non-IT infrastructure-related processes (eg. physical office sites, coordinate access from third parties for repairs, management of IT and non-IT related vendors, mail etc)
• Assist Office manager with office facility responsibilities
• Manage the flow of Help Desk General and Purchase and Reimbursement requests in a timely manner, escalating to the appropriate party when needed

• Assist in project tasks, when required

Requirements

We are looking for someone who is passionate about Tech and has a natural curiosity to learn new skills, in addition, you’ll have:

• Previous work experience in a Support Role or Helpdesk Environment
• Basic technical literacy (familiarity with tech and systems)
• Good understanding of IT infrastructure and operations best practices
• Relevant training/experience in first-level IT support and IT systems (preferred, but not essential)
• Excellent communication skills both written and verbal
• Interest in technology and want to further develop your career in this area
• Ability to communicate with people across all levels
• Enthusiasm for learning new skills

Benefits

You'll have access to our ‘Bulls with Benefits’ offering. This includes an abundance of additional leave offerings (think Doona Day, Birthday leave and Parental leave options for all), annual working from home allowances and access to development opportunities.

This is your chance to be part of a team of humans - we come together in support, love and humanity to celebrate what makes each of us special. If that sounds like you, get in touch!

Check us out! https://www.twobulls.com/

We at Two Bulls are really proud of our diverse, inclusive and collaborative culture. We’re always looking at ways that we can build and support a flexible workplace that allows our team to continue to balance work, life and everything in between!

Please note that the successful applicant for this position will be subject to a background check, in line with legislative requirements

Job Rewards and Benefits