During the Covid-19 pandemic Prodigy is operating, hiring, and onboarding remotely.Prodigy Education is a global leader in game-based learning and is one of the fastest-growing EdTech companies in North America. Our mission is to help every student in the world love learning, motivating millions worldwide via fun, secure and accessible curriculum-aligned gameplay experiences. Visit www.prodigygame.com to learn more.
Our passion is our mission - to help every student in the world love learning!Please note: During the Covid-19 pandemic, in order to keep all our candidates safe, Prodigy is hiring and on-boarding 100% remotely for the time being.
Hiring For: Spring 2022 (4 months) - This role does require in office attendance. Application Deadline: Thursday January 13th @ 11:59pm (EST) Overview:
- If you are interested in joining us on this journey to make learning fun and are excited by our "sky's the limit" mentality we'd love to hear from you.
- As a IT support rep you will be responsible for supporting all internal employees.
Your Impact:
- Primary point of contact for all computer and related hardware, and application related requests for IT service and support.
- Assist users with account lockouts on IT systems and hardware.
- You will provide remote and desk side technical support to employees for internal desktop/laptop
- systems software and hardware.
- Troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Assist with the on-boarding of new employee hardware.
- Improve upon employee support experience by adding to the IT Knowledge Base.
- Assist other IT teams with on-going projects related to internal systems and networking.
- Install, upgrade, support and troubleshooting for printers, computer hardware and any other
- authorized peripheral equipment.
- Assist with maintaining inventory of all computers, software, licenses and asset management.
- Escalate relevant high level support requests and incidents to the appropriate IT teams.
Who You Are:
- Solid knowledge of Windows and OSX.
- Basic knowledge of standard networking technologies (DNS, DHCP, VPN).
- Knowledge of mobile devices such as smartphones, tablets, Chromebooks, etc.
- Basic understanding of service desk metrics/SLA's.
- Has good technical knowledge and is able to communicate effectively to understand employee
- problems and explain the solution.
- Excited by the challenges that come with a rapidly growing and scaling company, and have
- thrived in this kind of environment.
- Not afraid to stretch yourself outside of your comfort zone to take on new challenges, and have a
- love for continuous learning.
What We Offer:
- The opportunity to build a career of value and witness first hand the impact Prodigy has as the most engaging math platform in the world!
- 3 Paid Personal Days
- Gym amp; Learning Fund
- A culture of transparency, where team members are involved in important conversations
- No micromanaging here! We believe in our employees skills and abilities, we encourage you to bring new innovative ideas to your team
- Late or early riser? We understand! We offer flexible working hours that allow you to schedule your 8 hour day with a bit more flexibility. We do have core office hours, to ensure team members can be present for important meetings and department needs. Our core office hours are 10:30am - 3:00pm
- While we operate 100% remotely for the time being, our company culture and values remain at the core of everything we do. We are offering a number of remote-friendly activities such as:
- Virtual trivia
- Zoom meditation, stretching, and fitness sessions
- Daily remote challenges via Slack
- Virtual Prodigy Prepares cooking series featuring our very own employees!
- Virtual Team Games
- Competitive Salary
Come as you are. We believe the power of our collective potential will transform education. We are building towards a diverse, inclusive, and equitable workplace to empower and create access and opportunity for all. We welcome applications from people from all underrepresented groups, including (but not limited to) people of any gender, age, or religion, members of the LGBTQIA2+ community, BIPOC and other underrepresented races and nationalities, people with disabilities, veterans, and anyone who may contribute to the further diversification of Prodigy Education.If you feel like you don’t have all the qualifications for this position, and are willing to use your initiative to learn the rest, we’d still love for you to apply!
Come as you are. We believe the power of our collective potential will transform edu