THE CHALLENGEEventbrite is a people-first organization. Our goal of building the global platform for live experience relies on the foundation of top talent and strong company culture. The Commercial Team is responsible for retaining and growing our fast-growing customer base, consisting of mid to high value returning customers, as well as self-sign on event creators. The Commercial Team’s main focus is to retain best-fit customers through contract renewals, identify up-sell opportunities, and maximize value from a book of customer opportunities.
THE TEAMThe Commercial Team operates at high velocity outreach within specific retention-based deal life cycles. This team is responsible for understanding event creator’s business trends in order to identify opportunities for mutual growth. Based in Melbourne, this position is a Fixed-Term 12 month contract, reporting to the Commercial Director, APAC.THE ROLE
- Manage a sales funnel of renewal and new contract opportunities for target customer segments and accurately forecast on a monthly and quarterly basis
- Work cross-functionally to identify growth opportunities, resolution strategies, and ultimately structure contract agreements that drive long-term value to both the organizer and the company.
- Proactively drive longer-term contracts to minimize future revenue risk
- Identify up-sell opportunities within the existing account base - prioritizing high-value accounts.
- Identify new business opportunities through referrals to regularly deliver leads to the acquisition team
- Continuously deliver feedback to leadership teams and participate in process improvements and optimization of existing procedures
- Responsible for feeding back to the business on the competitive threat
THE SKILL SET
- 3+ years experience in a Sales or Customer Success/Account Management role with a focus on contract negotiation
- Demonstrated experience managing customer renewals and up-sells with a SaaS product to attain predetermined goals and quotas
- Proven ability to manage large opportunity and up-sell pipelines
- Strong organization skills and superb capabilities with managing a large volume of tasks, responsibilities, and deadlines
- Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem-solving attitude
- Experience using CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel), and Google Applications (Analytics, Docs, Sheets, Slides)
WHAT WE OFFERAt Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, on-site services, and much more.
ABOUT EVENTBRITEEventbrite is a global self-service ticketing and experience technology platform that serves a community of nearly one million event creators in over 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it's an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 300 million tickets distributed to more than 4 million experiences in 2019, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love.
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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity. We encourage people from different backgrounds to apply for this position, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities.Applicant Privacy Notice