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IT Support Specialist II
Penumbra, Australia
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 12, 2021
Last Date
Nov 12, 2021
Location(s)
Job Description
The IT Support Specialist IIwill provide IT support services to employees with information technology issues and requests involving PC,Mac or Mobile devices;local and SAASapplications; network and enterprise ITservices. Major responsibilities include coordinating with internal clients totroubleshoot and resolve IT end user service issues, managing and maintaining incident information, and identifying incident and problem trends, participating in change management and project tasks under supervision. This person will work closely with other IT teams to ensure the highest levels of operational excellenceand client satisfaction.Specific Duties and Responsibilities - Provide solutions to technical issues for in-scope IT services.
- Maintain the IT ticketing system, ensuring that open tickets are resolved or escalated promptly.
- Respond to incoming IT service requests across multiple real-time intake channels (web, e-mail, chat, phone, walk-up).
- Maintain inventory of laptops, desktops and other devices; recommend purchases based on anticipated needs.
- Manage user and computer accounts for the domain and IT services·
- Actively participate as a global IT member and participate on global projects when needed.
Position Qualifications - Minimum education and experience:
- Bachelor’s degree and three to fiveyears IT support experience, or an equivalent combination of education and experience.
- Good oral and written English communication skills
- Basic understanding of Windows Active Directory, Group Policy, DNS, DHCP, RDP, printing, and management of user accounts, distribution lists, and security groups
- High level of proficiency in standard office software tools (Microsoft Office and Mac),AV applications, VPN, and Wi-Fi
- Familiar with using Remote Systems management and configuration tools such as Microsoft SCCM to deploy software or connect to remote PC's
- Focused on problem solving using effective troubleshooting andproblem solvingskills
- Additional qualifications:
- Microsoft and ITIL Foundations Certifications are a plus
- Experience in a manufacturing environment very helpful.
- Strong interpersonal communication skills, a high degree of accuracy and attention to detail
- Ability to prioritize assignments while working on various projects simultaneously
- Resilient in the face of continual change, able to handle high demands and unfamiliar situations
What We Offer- A collaborative teamwork environment where learning is constant and performance is rewarded.
- The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.
- A generous benefits package that includes medical, dental, vision, and life insurance; a 401(k) match; and an Employee Stock Purchase Plan
Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
If you reside in the State of California, please also refer toPenumbra’s Privacy Notice for California Residents. Job Specification
Penumbra
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