Associate Service Desk Engineer - Graduate Entry Level
The Missing Link, Australia
Job Description
About the Missing Link
The Missing Link has been operating in Australia for over 20 years, helping businesses achieve their goals through IT transformation with our core offerings; IT amp; Cloud, Cyber Security and Automation.
Today, The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 100+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.
Our people are our difference, and we are always looking for amazing talent to join our team. If you're looking for a highly successful, inclusive and fast-growing workplace, we'd like to talk to you.
About the Role
This is a great first step forward towards building your career in the IT industry. We are looking for an enthusiastic, eager to learn candidate with excellent communication skills to join our team. We offer personalised training and access to paid certification courses as part of our ongoing commitment in helping you to develop your career. This is a career path designing opportunity where you will receive guidance, mentoring and support as part of your everyday.
What you will learn
- How to administer and manage Microsoft 365 Cloud Platform.
- How to administer and manage Active Directory and Windows Server.
- How to build and deploy computers to meet client requirements.
- How to respond to network and server alerts and resolve technical issues.
- How to triage and assign incoming incidents and service requests (Traffic Control).
- How to solve Fast Track tickets (common, well documented requests) for our clients.
- How to solve Service Request tickets (standard changes) for our clients.
- How to deliver exceptional customer service and technical support over phone and email.
- ITIL V4 best practices and IT Service Management processes.
- Training plan including Vendor Certifications (Microsoft, SOPHOS, Mimecast etc.)
Requirements
- Excellent customer service skills.
- Excellent written, verbal, and non-verbal communications skills.
- Windows 10 troubleshooting skills.
- Basic Network troubleshooting skills.
- Willingness to learn and collaborate in a team environment.
- Relevant TAFE, bachelor’s degree or industry certification
Benefits
- Entry-level role providing great corporate IT experience.
- Mentor program to support you on your career journey.
- Workplace that promotes internal growth.
- Great environment, with excellent benefits e.g. regular staff events, free drinks and breakfast.
- Company culture that fosters learning and development
- Career progression with lots of on the job training and certification opportunities.
- Great bonus structure.