Junior Account Manager
Awayco, Australia
Job Description
Awayco is a fast-growing software-as-a-service B-Corporation live in 20 countries working with industry leading brands and retailers across fashion and outdoor retail to launch online rental businesses powered by Awayco technology.
Founded in 2018, our mission at Awayco is to improve the environmental footprint of retail by enabling the circular-economy, while partnering with our retail customers to grow profitable rental businesses.
We believe the future of retail includes the sharing economy. Consumers around the world are looking for new ways to access products from their favourite brands, and this growing preference has the power to shift consumption in ways that will ultimately benefit the planet and the businesses of those who participate.
Awayco continues to lead the industry in driving this change, and we’re looking for commercial and product leaders with a passion for sustainability to help us succeed!
Is this role for you?
Awayco is a B Corporation and a committed member of 1% for the Planet.
Awayco begins with respect for our Planet. Awayco was born in 2018 with the simple observation that the planet will die unless we learn to share.
Here on Earth, retail consumption drives our global economy. It is the single most powerful vector for waste or preservation, and if we want to keep enjoying the activities that we love, we will have to change the way we produce and consume.
Awayco’s purpose is to empower the circular economy by helping the retail industry transform into a force for good for our Planet.
Do you share our Core Values?
Authenticity - Staying true to what you believe amp; being vulnerable
Radically Compassionate - Lead and breed compassion around us
Performer - Growth focussed, always seeking to grow, learn and develop, operating as a team player and taking ownership of issues
Purpose Driven - Creating a positive impact; from our interactions everyday, to our collective global impact
Do you want to join our Cause?
We are passionate about constantly innovating to bring our customers the best features to become the world’s #1 circular e-commerce solution.
Requirements
The Junior Account Manager is responsible for ensuring customer success and supporting the sales processes for Awayco.
The role will interact directly with all members of the Growth team, particularly Sales amp; Operations, as well as cross collaboratively. The employee will have relationship management experience, strong organisational, analytical and communication skills.
Key Responsibilities
- Ensure customer satisfaction and strengthen relationships with Awayco’s customers through establishing a positive resolution and high quality and reliable experience with every customer
- Provide a high quality and professional point of contact throughout all stages of the customer journey
- Maintain a comprehensive knowledge of Awayco’s products and transfer that knowledge to the customer
- Develop an understanding of and analyse the customer experience, including collecting data, in order to recommend areas for improvement
- Manage and improve the Awayco Help Centre
- Project manage the customer journey utilising software such Zendesk and ClickUp
- Maintain running lists of feature request, bugs and issues, and communicate these cross functionally
- Provide support directly to the Head Of Growth, Growth Operations Manager and Business Development Manager to enable them to be fully effective
- Support with training and onboarding of the Growth team
- Assist as required with administrative tasks and reporting for the Growth team
Requirements
- Experience in customer service and/or account management, ideally in SaaS and/or retail
- Analytical skills to drive insight and optimise the growth of Awayco
- Excellent written and oral communication skills
- Demonstrated ability to collaborate effectively with teams; outstanding interpersonal skills, including the ability to successfully manage a variety of relationships
- Flexible work attitude: the ability to work in a team environment and independently, and to meet demands, prioritise, and multitask
- Excellent customer focus, strong attention to detail, and ability to operate in a dynamic organisation
- Ability to listen to a customer's challenges and ask questions to understand their needs
- Confident presentation skills
About You
- Exceptional attention to detail and professional management skills
- Passionate for building and managing relationships with clients