Customer Service Manager - Medical Devices, Sydney
Corin, Australia
Job Description
Every patient moves differently, and a joint replacement should be optimized to account for this. Corin is committed to supporting Orthopaedic Innovation from our Australian based technology hub. The performance of our arthroplasty components and global adoption of our Australian designed and manufactured technologies, along with some recent key local and international acquisitions is delivering rapid growth and opportunity.
The Opportunity
We are looking for a Customer Service Manager to lead our high performing customer service team based in Pymble, Sydney. Your primary objective is to ensure a best-in-class customer experience by driving strong individual and team performance.
Your responsibilities will include:
- Managing the daily operations of the Customer Service function including up-keep of internal systems and case information, liaising with customers and stakeholders, complaint handling and payment chasing
- Leadership and coaching of all personnel within the team including driving engagement and managing performance
- Development and execution of all Customer service Objectives/KPI’s
- Updating and circulating weekly reports to management, monthly reports to agents and other reports as requested by the business.
- At times be required to support other departments in the company
Requirements
You will have at least 3 years’ experience working in Customer Service or Operational departments within the Medical Device industry, combined with proven experience in successfully leading and managing a team.
Specifically you will possess:
- Strong leadership attributes with the proven ability to positively motivate and inspire others to engender transformational change
- Ability to work collaboratively and independently in a cross-functional and team-oriented environment
- Experience with performance management and training of direct reports
- Ability to adapt positively to work in a fast-paced environment
- Superior communication and interpersonal skills including written and verbal.
- Experience dealing with healthcare professionals including hospital groups and staff
- High attention to detail
- Excellent time management and organisational skills
It would be highly regarded to have:
- Experience with SAGE ERP system
Benefits
In return we will offer you a competitive remuneration and benefits package, opportunities for growth and development, within a dynamic, successful and supportive team environment. At Corin we believe that to be successful at work, you need to enjoy what you do. You have to be rewarded for your efforts and motivated to keep going even when the pressures on. We will help you to play to your strengths and develop and build a career you can be proud of.
Who are we?
For further information on who we are, our products and services, please visit www.coringroup.com
We will be looking to fill this position as soon as possible, please note, whilst we would love to be able to respond to you all only shortlisted candidates will be contacted.
At Corin difference is encouraged, its celebrated and it’s something we strive for. Corin looks beyond the business case for diversity and recognises our differences allow us to thrive and service the needs of our business, employees and the wider community. We empower cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality so please apply today.