Fulfilment Centre Operations Manager
Catch.com.au, Australia
Job Description
Who are Catch?
Back in 2006, Catch set out to shake up Australia’s online retail landscape. We’ve come a long way since!
We’re not just one of the country’s top eCommerce players, with a proven track record of growth, an award-winning digital platform and second to none customer experience offering. Behind the scenes, we’re a world-class team of creatives, strategists, developers and innovators, and we’re on the hunt for like-minded people to jump on board.
We don’t play by the rules. We push boundaries. We think big. We stay curious and driven. Together, we embrace challenges and learn new things. All this, for one purpose: to provide our customers with an amazing online shopping experience, every day.
And we’re just getting started
Catch is embarking on an exciting journey of growth, as our business grows so does our team. We are seeking a Fulfilment Centre Operations Manager to join our state-of-the-art Fulfilment Centre based in Moorebank. This is where the magic happens! The Fulfilment Centre strives to provide a high level of customer service and get orders out in a timely manner to our loyal Catch customers.
We're now looking for a highly experienced and capable Inbound Manager to join our Catch Leadership Team. We are installing state-of-the-art cutting-edge facility in Moorebank using AMR technology, and you will play a leading role in taking Catch on this journey! In addition to managing our Inbound department, you will also play a pivotal role in the integration and management of our funky Autonomous Mobile Robot (AMR) System with our Warehouse Management System (WMS).
What you’ll be doing
What does a normal day in the life of a Fulfilment Centre Operations Manager look like?
Well, no two days are alike at Catch, but you could probably expect your typical day to include some of the following things:
- Own and deliver the operational budget for functional area, including safety, productivity, financial and labour planning, and operational goals for inbound operations
- Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labour planning, rate forecasting, and peak season planning
- Drive continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives.
- Effectively leverages the Operations FC Leaders to solicit ideas and understand problems and challenges within the Fulfilment Centre.
- Networks with other leaders cross functionally within Operations and the greater business to solicit and share process improvements and drive efficiencies and cost savings.
- Establish objectives and metrics for safety, quality, productivity, and customer experience
- Set clear goals and expectations for the leadership team within Inbound
- Measure performance, provide feedback, and hold leaders accountable
- Participate in recruiting to identify and evaluate staff and internal/external candidates for promotion and hire
- Work closely with support teams to build and secure support and resources for projects and initiatives
- Promote a culture of integrity, learning and accountability in staff; and provide a supportive environment to encourage staff growth and development.
- Do active career development and succession planning to ensure the continued development and growth of staff while protecting the knowledge base of the business.
Requirements
- Minimum 5 years’ experience in a similar role in a fast-based environment, preferably within a Fulfilment Centre or DC setting.
- Relevant qualification in Logistics Management or a related discipline; or preparedness to undertake such study to complement the role and the business requirements.
- Direct people management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment.
- Occupational Health and Safety knowledge
- Experience with performance metrics, process improvement, and Lean methodologies
- Experience with the full staffing lifecycle
- Candidates must be flexible to work a variety of hours as business demands
- Experience with automation within an operations environment
- Confident with Microsoft Excel
- Demonstrated experience with Warehouse Management System (WMS)
- Valid driver’s licence
Benefits
Join our team of Catchies
There has never been a more exciting time to join the Catch Team!!
Our people are at the heart of everything we stand for and will go above and beyond for our customers To be the trusted place where Australian’s start their shopping journey
We know that Drive and Passion are hard to gen