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Automotive Sales Specialist
Vroom, Australia
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Sep 9, 2021
Last Date
Oct 9, 2021
Location(s)
Job Description
Vroom
is an innovative end-to-end ecommerce company that is revolutionizing the car buying experience. Our scalable, data-driven technology brings all phases of the vehicle buying and selling process to consumers wherever they are and offers an extensive selection of vehicles, transparent pricing, competitive financing, and contact-free, at-home pick-up and delivery. We have experienced tremendous growth and have become a disruptive force in the automotive industry. Vroom is an exciting, dynamic workplace, and there's no better time to join the team than right now.
We are seeking an energetic and motivated Sales Professional to join the Retail Sales group at our local Texas Direct Auto facility in Stafford, TX. We offer comprehensive benefits, paid training, great schedule (5 day work with and no Sundays), competitive commission and bonus structure, and a great culture and environment! Responsibilities: - Provide exceptional service to our customers
- Build trust by understanding the unique needs of our customers, and offer appropriate solutions to meet those needs
- Educate customers on our products and services, and appropriately recommend these
- Serve as an advocate for Vroom by sharing what separates us from the competition
- Respond knowledgeably to any incoming customer question
- Manage customer complaints/issues in a professional manner; resolving the problem through the most effective and timely means possible
- Consult and guide customers to the appropriate next step in the customer journey
- Facilitate steps to complete a sale, such as handing off to appropriate team members to take care of vehicle appraisal process, test drive, submitting finance applications, etc.
- Reading, collecting, and transcribing data in order to to ensure accurate and complete information in CRM
- Navigate and utilize various selling/customer service technologies and tools
- Monitor progress against Service Level Agreements (SLAs)
- Navigate the entire sales process including discovery, elevating pain, gaining commitment amp; closing the deal
Qualifications: - Minimum of 3 years experience in a sales or customer service environment
- Must be available to work any shift, including nights and weekends
- Enthusiastic about helping customers find their drive the cars
- Superior customer service skills and a desire to help people
- Highly adaptable; able to operate in a rapidly evolving start-up environment
- Sales-driven personality and a competitive nature
- Effective multitasker and time management skills
- Effective listener who can understand customers' underlying wants and needs
- Build and maintain strong relationships and demonstrates excellent teamwork
- Strong computer skills; knowledge of CRM technology; passion for digital (web, social media, etc.).
- Desire and the ability to learn new things
- Seek out opportunities for self-development, participate in training, and welcome performance feedback
- Ability to take on larger role scope (chat, etc.) and/or develop people management skills
Benefits
This full-time role offers competitive compensation; health, dental, and vision insurance; a 401k plan; fully company-paid short term disability, long term disability, and life insurance; access to a healthcare concierge service with virtual visits; and 15 annualized days of paid vacation.But our biggest benefit is being part of a low-ego, high performing team that's transforming the used car market into a modern, online and data-driven industry. We are looking for people who want to be a part of a contemporary startup culture. What gets us out of bed is working with talented people on a mission that matters.
Commitment to Diversity and Equal Employment Opportunity
Vroom is an equal opportunity employer that is committed to creating a work environment where all employees can find their drive. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions. Our values of SPEED: Service, Progress, Employees, Engagement, and Development are only possible in an environment where every individual has the ability to bring their whole selves to work and contribute fully.Vroom’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gendJob Specification
Vroom
Information Technology and Services - San Jose, United States