Vet Nurse - Customer Care
Lyka Pet Food, Australia
Job Description
Our Story
Dog person? Want to work for a fast-growing start-up disrupting the pet food market?
Our capes are on to reshape an industry built around a highly processed and unnatural diet. We’re here to make Australian dogs healthy and happy from inside out through real food, so they can live their best life.
We’re reshaping pet food an antiquated industry, and we're looking for a talented and passionate Vet Nurse to join us in our mission.
We deliver fresh, human-grade meals, as a subscription service to dogs all over Australia. All of our nourishing dog food recipes have been formulated by our own in-house vet and our pack is already thriving from our food.
The Role
The Vet Nurse - Customer Care role is a key hire within our small team and you will be joining the business at a pivotal moment as we look to scale our customer base and take our business to new heights.
As a well-funded and ambitious start-up with incredibly high growth potential, candidates have the opportunity for career progression and to become key members of the Lyka team at a very early and exciting stage in the business.
This is a Full-Time position based in Sydney in our dog-friendly office. Please note you must have full Australian working rights to be considered.
Responsibilities
- Using your veterinary knowledge to be the first point of contact to our customers, advising them on a variety of nutritional as well as general enquiries
- Problem solving and responding to technical and challenging nutritional and diet-related customer concerns
- Delivering top-notch interactions with customers across all communication channels such as calls, email, chat and social media, in alignment with Lyka’s brand mission and values
- Growing long-term relationships with customers and build promoters who are not only customers but raving fans, by consistently exceeding their expectations
- Working with Lyka’s kitchen team to ensure all customer orders and requests are prepared and delivered
- Monitoring customer deliveries and responding as required to ensure smooth delivery experiences
- Assisting in developing Lyka’s Customer Care foundation and Nutritional Content by building an extensive nutritional and food-related knowledge base
Requirements
- 2+ years’ experience in Veterinary Nursing
- An interest in, and passion for natural feeding
- Experience in a customer service role (as a bonus)
- A helpful and positive outlook, and always looking to go above and beyond for customers
- Exceptional problem-solving skills with the ability to liaise directly with customers and escalate critical issues where appropriate
- Strong listening skills
- Strong grammar and written English
- A team player who's able to thrive in a small but quickly growing team
- Organised with high attention to detail
- Ability to prioritise and manage ever-changing demands
- Resilient, high sense of ownership and comfortable with fast pace and ambiguity
- Must love dogs!
Benefits
- Dog friendly office - hang out with the original Lyka, and bring your own furry-loved ones
- Growth and Development - Lyka is growing extremely quickly, which means you'll have the opportunity to take your career to the next level through high ownership and fast-pace
- Collaboration - Team Lyka is a unique and collaborative environment. From Engineers, to Vets and Chefs, our team excels at leveraging diverse points of view to create amazing results, while having fun along the way