Business Analyst
Resonate Solutions, Australia

On the heels of market expansion and growth, Resonate is hiring a Business Analyst to join our Customer Success Team to help our customers succeed. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). Our Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, and data visualizations to help close the loop faster and deliver actionable insights to leading companies. Resonate has a range of flagship customers and growing brand recognition in the space.

Here is what you can expect when working with us:

• The freedom to be 100% yourself
• The support and guidance to grow within your role and beyond
• A growing and fun culture that you will be a vital part of and help drive
• Deal with large local and international enterprise clients
• Gain exposure to leading technologies and product development

Requirements

A day in the life of a Business Analyst will see you :

• Partner the customer success teams to develop insights and drive overall better performance and efficient delivery of services across customer experience programs
• Drive customer voice and understanding with internal and external stakeholders through improvements in reporting and program success
• Make recommendations and drive improvements in process in CX programs
• Build robust data driven customer success strategy and drive outcomes
• Present and articulate complex strategic plans and changes to external and internal leadership teams
• Drive usage by monitoring customer health
• Onboarding clients through workshops and webinars

Requirements:

• Demonstrable experience as a Business Analyst working within a customer experience / customer strategy environment
• A natural ability to identify and analyse problems and propose effective corrective solutions to meet business, customer and strategic goals.
• Experience in managing multiple in-flight projects and clients, and deliver within given timeframes.
• Exceptional stakeholder management and client relationship skills.

Job Rewards and Benefits