Salesforce Administrator
ClickView, Australia
Job Description
- Support our Salesforce users at Australia’s leading educational video platform
- Join a high-performing, motivated and sociable team
- Permanent role, part-time 3 days per week, located at our offices in Pyrmont and working from home
Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are.
At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organisation. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment.
Are you ready to take your first step with us?
The role:
Are you a Salesforce Administrator looking to work in a more complex environment? Do you want to support users in Australia, New Zealand, UK and USA and help our company scale? Ready for a learning curve and to experience new Salesforce products? You have found the right position here.
You will be joining a business that has heavily invested in Salesforce and related apps. You will be given an opportunity to work with Sales Cloud, Pardot, Conga and more. The environment is complex and quite heavily customised, so there will be a lot to learn but you will have the support of our Head of Operations and salesforce working groups. The role will see you doing a mixture of projects, enhancements to our current salesforce instance and reporting across the business.
You will be expected to take the lead on different initiatives and work directly with senior Stakeholders, so this role is not going to be right for someone that just wants to fix tickets.
Responsibilities:
- Ensuring optimal performance of salesforce systems and products.
- Upgrading and configuring salesforce systems for optimised integration.
- Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
- Complex data imports and updates for many object types
- Maintaining the sales cloud for our Australian, New Zealand, UK and US staff, as well as building custom reports and dashboards.
- Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
- Evaluating and installing new Salesforce releases, as well as providing training and support.
- Documenting processes, including error reports and changes to field history tables.
- Building reports and dashboards for Sales, Marketing, Customer Success and other departments.
- Construct summary and detailed views in SFDC on object data (campaign, account, lead, contact, opportunity, sales pipeline, revenue, onboarding, and renewals).
- Oversee execution of our internal salesforce roadmap
- Automations:
- Execute BAU Salesforce workflow activities
- Work with the marketing team on automated customer journeys, feeding off both Salesforce and Pardot data.
- Full ownership of Salesforce B2B Marketing Analytics. Build complex dashboards and reports as part of our lead acquisition, lead nurturing and campaign strategies
Requirements:
- Salesforce certified administrator or salesforce certified advanced administrator.
- A bachelor's degree in computer science would be advantageous.
- 2-3 years of experience as a salesforce administrator in a similar environment.
- Extensive experience in the administration and maintenance of salesforce systems.
- Experience in performing salesforce upgrades and ensuring successful integration.
- Exceptional ability to create and maintain salesforce databases.
- In-depth technical understanding of object data models, data schemas and relational databases
- In-depth knowledge of salesforce products and their functionalities.
- Proficiency in creating salesforce profiles, allocating roles, and managing access.
- Knowledge of importing sales data and generating salesforce reports.
- Ability to provide salesforce training and end-user support.
Benefits:
- Work for Australia’s leading educational video platform
- Waterfront offices with views of the Harbour Bridge
- Extra paid Wellbeing and Volunteering leave
- Excellent learning and development opportunities
- Tight, talented close-knit team (with offices in Sydney, Melbourne and London)
- Regular social events and quarterly conferences