Junior Solutions Architect / Senior Project Consultant
The Missing Link, Australia
Job Description
About The Missing Link
The Missing Link has been operating in Australia for over 20 years, helping businesses achieve their goals through IT transformation with our core offerings; IT amp; Cloud, Cyber Security and Automation.
Today, The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 100+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business. Our people are our difference, and we are always looking for amazing talent to join our team. If you're looking for a highly successful, inclusive and fast-growing workplace, we'd like to talk to you.
About the Role:
This is a hybrid role with the initial 9-12 months focusing on delivering and learning our unique services and technologies, whilst building rapport with key internal and external stakeholders. As you learn our way of designing and delivering a winning solution for our clients, you will then transition to the Solution Architect role, where your focus will be on:
- Leading our consultancy engagements
- Work with internal and external partners and teams to further develop our offerings and services.
- Product and service development
- Partner with our account executive and engage in pre-sales activities.
This is a great opportunity for someone keen to progress in their career and have a pathway to a Solutions Architect role.
Responsibilities include:
Project Implementation
- Solutions delivery, delivering external projects for our clients
- Implementation and migration of Office 365 and associated services
- Implementation of service on Azure cloud;
- Bringing in revenue against set targets as an engagement solution consultant by providing high quality technical solutions and exemplary customer service;
- Assist the sales team in identifying and closing opportunities through customer meetings and presentations;
Pre-Sales amp; Sales Enablement
- Providing technical pre-sales support across the globe. This involves dealing with different type of business opportunities, and working with OBT Solution Architects for designing, and validating solution design for these opportunities;
- Provide architect solutions and evangelize how the solution/product can address our clients’ requirements
- Lead pre-sales engagement and collaborate with sales to define the complete solution design that aligns with the clients’ business requirements
- Building deep technical relationships with senior IT executives in medium or highly strategic accounts.
- Build a trusted advisor relationship within our key external stakeholders
Product amp; Solution Development
- Apply technical knowledge and customer insights to create a modernization roadmap
- Evaluate new products and services. assess suitability for our client product portfolio
Client amp; Partner Relationship Development
- Develop deep relationships with key customer IT decision makers and be a Voice of Customer
- Building deep technical relationships with senior IT executives in medium or highly strategic accounts.
- Build a trusted advisor relationship within our key external stakeholders
- Ensure the client receives exceptional service
Requirements
- 3-5 years' experience within a similar role; or minimum 8 years’ industry experience
- Strong experience on Office 365 implementation + migrations;
- Azure conditional access, M365, backup and DR Solutions implementation
- Experience with Microsoft Azure platform;
- Office 365 and/or Email Migration tools experience i.e. SkyKick, Quest etc.
- Strong background in networking, and network security;
- Very strong understanding of infrastructure AD, DNS and DHCP;
- Superior organisational skills with a drive to complete time critical work;
- Great people skills with an ability to build and maintain strong relationships with colleagues, clients amp; vendors;
- Presales engagements reflect knowledge of current solutions and services, best practices and emerging technologies and is in-line with competitive offerings
- Provide architect solutions and evangelize how the solution/product can address our clients’ requirements
- Eagerness to research and keep abreast of developments and best practice related to the company and competitor products in order to allow the required level of technical support and generation of solutions to cust