During the Covid-19 pandemic, in order to keep all our candidates and team members safe, Prodigy is operating, hiring, and onboarding 100% remotely for the time being.Since being founded in 2011, Prodigy Education has grown from 3,000 local users to more than 100 million registered users worldwide. As one of the fastest-growing EdTech startups in North America, Prodigy connects students, parents, teachers, and school districts with resources with the goal of promoting a lifelong love of learning. Anyone with an internet connection is welcome to create a free account for Prodigy’s popular Math Game for grades 1 to 8. Prodigy Education also provides online math tutoring via certified teachers who adapt their style and lessons to teach students in the way they learn best. For more information, visitwww.prodigygame.com, and see for yourselfwhy teachers love Prodigy.
Our passion is our mission - to help every student in the world love learning!
As a Senior member on the UX Research team, you’ll have the unique opportunity to create research roadmaps, implement foundational research programs, connect the business strategy and customer insights, and create exceptional products that our customers will love. You will also work closely with cross-functional partners to amplify our customer centricity and evolve the business amp; product strategy for Prodigy as a whole.Your Impact:
- Develop a strategic research roadmap to identify and answer the most critical questions about our customers in partnership with product and design teams and cross-functional stakeholders. This can range from generative strategic research to more tactical evaluative research.
- Synthesize/analyze data and findings, developing and communicating actionable insights, outputs and frameworks for short-term and long-term research needs.
- Design compelling and digestible deliverables focused on visually telling the story and highlighting important insights for longevity.
- Evaluate and experiment with new and emerging methods and technologies, and identify if and how to incorporate them into the team’s toolkit.
- Coach cross-functional partners as they craft their approach to the challenge at hand. Optimize for helping them deliver credible, actionable insights which drive confident, bold, customer-focused business amp; design decisions.
- Work with our Design Operations team to identify opportunities amp; processes for teams to partner upon research and shape Prodigy’s research practices.
- Collaborate closely with other research and user engagement functions (Data, Marketing, Product Design, Customer Support, and others) to identify leading customer behaviours, attitudes, expectations, and values and uncover new experience opportunities.
Who You Are:
- Proven track record (5+ years of experience) in leading user research projects with demonstrated impact.
- Practical experience with a wide variety of qualitative and quantitative research methods, techniques for synthesis, and testing tools. You should be comfortable with survey design and analysis.
- They have demonstrated ability to make smart decisions about how and when to apply research methods based on a solid understanding of their benefits and tradeoffs.
- Embraces and thrives in a high-paced, changing potentially ambiguous but highly dynamic culture.
- Independent, proactive problem-solver who can adapt to changing priorities while staying in sync with multiple stakeholders.
- Ability to collaborate with other researchers, designers, product managers, product marketers, and engineers.
- Open to trying new ways of working and teaching the broader organization how to integrate research into our daily activities.
- Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
- Eagerness to continually learn, grow and improve the craft of research.
- Genuine empathy for students, parents, and teachers and a deep desire to improve their lives.
Bonus Points For:
- Experience conducting research with young children.
- Experience in education and/or gaming industries.
What We Offer:
- A culture of transparency, where team members are involved in important conversations
- Full health benefits from day one (1) for you and your family, fully covered for all full-time permanent employees!
- We are a profitable company, with eligibility to participate in stock options for all full-time permanent employees
- Learning and development budget for all full-time employees to use towards career growth and development opportunities
- We recognize 9-5 is not for everyone! We offer flexible working hours that will allow you to schedule your workday with a bit more freedom!