During the Covid-19 pandemic, in order to keep all our candidates and team members safe, Prodigy is operating, hiring, and onboarding 100% remotely for the time being.Since being founded in 2011, Prodigy Education has grown from 3,000 local users to more than 100 million registered users worldwide. As one of the fastest-growing EdTech startups in North America, Prodigy connects students, parents, teachers, and school districts with resources with the goal of promoting a lifelong love of learning. Anyone with an internet connection is welcome to create a free account for Prodigy’s popular Math Game for grades 1 to 8. Prodigy Education also provides online math tutoring via certified teachers who adapt their style and lessons to teach students in the way they learn best. For more information, visitwww.prodigygame.com, and see for yourselfwhy teachers love Prodigy.
Our passion is our mission - to help every student in the world love learning!
Your impact at Prodigy can be summed up in two words: customer happiness.Together, we’ll work tosupportstudents, parents and teachers in having a positive learning experience. Byrespondingto customer inquiriesas to the point of contact for our users, you will play an integral role in building atrustingrelationship with Prodigy. You’ll also takesupportto the next level byactivelynoting and reporting recurring issues to the development team to be resolved.
Hiring Currently: Shifts: Monday through Friday, 12:00pm-8:00pm. Your Impact:
- Respondto high volume of email support requests, phone inquiries and live chats, providing an excellent experience to customers
- Solve customer issues related to updates/new releases and notify development teams, working cross functionally to resolve them
- Participate in regular training sessions with the team, team building events, and informal knowledge sessions
- Improve customer experience by identifying our areas of improvement, anddrivingprojects that encompass new, innovative ideas
- Shareheartwarmingcustomer feedback with the company
Who You Are:
- A Communicator: You write and speak clearly, concisely, andconfidently,breaking down complex concepts into layman’s terms for your customer
- A People Person: You’reempatheticand energized by talking to andhelpingpeople
- Tech-savvy: You delight in and have experience effectively troubleshooting computing and mobile technology
- Quality-minded: You have great attention to detail and high quality standards,challengingthe status quo to get the best results
- A Problem Solver: You ask the right questions and use all resources at your disposal to get to the root of a problem
- AChampionof Prodigy’s values: You’redrivento do what’s best for the User, to lead with a radically candid mentality, you seek out learning experiences and demonstrate accountability on every task
What We Offer:
- A culture of transparency, where team members are involved in important conversations
- Full health benefits from day one (1) for you and your family, fully covered!
- We are a profitable company, with eligibility to participate in stock options for all full-time permanent employees
- Learning and development budget for all full-time employees to use towards career growth and development opportunities
While we operate 100% remotely, for the time being, we understand the importance of togetherness. We offer frequent and fun team and company events, to stay connected and in the know.Come as you are. We believe the power of our collective potential will transform education. We are building towards a diverse, inclusive, and equitable workplace to empower and create access and opportunity for all. We welcome applications from people from all underrepresented groups, including (but not limited to) people of any gender, age, or religion, members of the LGBTQIA2+ community, BIPOC and other underrepresented races and nationalities, people with disabilities, veterans, and anyone who may contribute to the further diversification of Prodigy Education. If you feel like you don’t have all the qualifications for this position and are willing to use your initiative to learn the rest, we’d still love for you to apply!
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Prodigy Education will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodation, please notify us, and we will work with you to meet your needs.