Trade Accounts Coordinator
Brosa Design, Australia
Job Description
And it’s our mission to make it simple for people to create a home they’ll love. Founded in Melbourne in 2014, we’re famous for our uncomplicated and straightforward shopping experience. We’re one of Australia’s fastest-growing consumer brands and are proud to be making waves in the $14B home and living industry. Brosa is backed by Australia’s most prominent and successful Venture Capital funds, including AirTree Ventures and Bailador.
We’re looking for a Trade Accounts Coordinator to support our Trade and Commercial Team by ensuring seamless operational support that ensures an exceptional customer experience. You are someone that thrives in a dynamic environment - you love variety in your day. Multi-tasking is second nature to you and you can work autonomously with ease. You love building relationships with your customers and get a kick out of helping them find the perfect solution.
Mission-Driven - Our team is made up of curious problem solvers who are all working together towards our mission - we’re in this together.
Innovative Founders - The founding members of Brosa have instilled an entrepreneurial spirit into every corner of the business. We’re encouraged to test and pursue our bold ideas.
Growth Mindset - We’re dedicated to learning as much as possible to reach our potential and position Brosa as a home and living industry leader.
Diversity - We pride ourselves on our diversity and believe this is key to our success because it enables us to develop new ways of working that drive innovation.
Customer Champions - At the core of everything we do, we are driven by a desire to deliver a fantastic experience that delights our customers.
As a Trade Accounts Coordinator at Brosa, you’ll get to:
- Manage the end-to-end ordering process for our clients from the initial quote through to their delivery and communicating with them every step of the way
- Ensure our partner’s orders are fulfilled flawlessly every time and go above and beyond for them throughout their customer journey
- Assist in suggestive sales/add-ons to inquiry/quote
- Create mood boards for some new and exciting projects
- Coordinate and collaborate with both internal and external stakeholders to ensure seamless delivery and installation is provided to our clients
- Upload new leads and Trade applications into Pipedrive (our CRM)
- Stay on top of our sales channels and CRM to ensure sales are attributed to the Trade amp; Commercial Team
We don’t expect you to tick all the boxes, because we know the right person for the job will be able to learn what they need to succeed in their role. That’s why our recruitment team focuses on value-alignment when hiring. So don’t be afraid to apply if you don’t have a university degree, have recently switched careers, or even have career gaps - you’re welcome to apply regardless.
- 2 years of customers service experience in a B2B or high touch retail environment
- Strong sales acumen and a natural enthusiasm for following up on leads
- Excellent at building strong relationships with customers and stakeholders alike
- Excellent communication skills, both written and verbal
- Strong organising, multi-tasking, and planning skills
- Ability to work autonomously
- Interior design knowledge including mood board creation and the ability to learn new programs and apps easily
- Experienced in Office Suite
- Knowledge of CRM systems
- Business Management Qualification highly regarded
More Than a Job
16 Weeks Paid Parental Leave (including adoption) - Supporting parents is vital, which is why we're proud to offer 16 weeks of paid parental leave for both primary and secondary caregivers.
Flexible Working Arrangements - We trust you to get your work done and so we offer flexible working arrangements wherever possible to help you achieve a healthy work-life balance.
Remote Working Budget - If you work from home the majority of the time you’ll get a remote working budget to make sure your workspace enables you to do your best work.
Build Connections - We host regular celebrations and social events so you can connect with your team members.
Great Perks - You’ll enjoy a generous discount on Brosa products and paid leave on your Birthday.
Support - We believe supporting your mental health is fundamental, that is why we offer a weekly mindfulness practice and an Employee Assistance Program.
What is the interview process like at Brosa?
We've tailored our hiring process for each role's requirements because no two roles are alik