Customer Success Specialist
ClickView, Australia
Job Description
- Drive customer satisfaction for Australia’s leading educational video company
- Join a high-performing, motivated and sociable customer success team
- Initial 4 month, 5 days per week contract, with possibility of extension, flexible on location
Why Join Us?
Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are.
At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organisation. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment.
Are you ready to take your first step with us?
The Role:
As a Customer Success Specialist at ClickView, you will be responsible for onboarding customers. You will be the first contact point that results in optimal customer success and satisfaction using ClickView products and services. You'll love assisting Customers with their onboarding experience from handover to implementation to ensure positive utilisation and customer satisfaction. You will play a vital role in achieving team goals as well as identifying at risk customers early on.
Requirements:
- 2 years' experience in a customer facing role, with superb customer service skills
- Experience in onboarding customers and customer support would be beneficial
- Exceptional written and verbal communication skills with strong attention to detail
- Strong ability to build and foster relationships
- Customer centric in mindset and implementation
- Ability to problem solve and think critically
- Excellent professional development opportunities
- Extra paid Wellbeing and Volunteering leave
- Flexible working hours and location
- Tight, talented close-knit team (with offices in Sydney, Melbourne and London)
- Regular social events and conferences