Content Operations Associate
Go1, Australia
Job Description
About Us
Go1 is on a mission to unlock positive potential through a love of learning. The Go1 platform makes learning easy with access to thousands of courses in one simple solution. Since our founding in 2015, we have grown to an organization of 200+ in 9 global offices. At Go1, we go to infinity and beyond through excellent work, prioritising actions over words and encouraging creativity and candour. It is with this spirit that we are driving hypergrowth and international expansion.
About the Role
The Content Operations Associate plays a key role in coordinating the team objectives and targets. They contribute to the Content Operations team by executing content provider onboarding to meet SLA requirements, support content-related service requests, and assist in building Go1 operational processes and guides.
The Content Operations Associate is directly involved in building and maintaining the content library that is part of the foundation of our product.
Requirements
- Deliver the end-to-end onboarding of content to the GO1 library
- Under guidance and using some discretion, resolve content related service issues
- Deliver broader content related GO1 initiatives and projects, including but not limited to:
- Content Mapping
- Content Testing
- Content Evaluation
- Provide subject matter expertise and guidance in content matters to business stakeholders and partners.
- Contribute to routine tasks as they relate to content.
- Develop accurate documentation of the Content Operations team’s processes, including operational guides, training manuals and checklists.
- Willing to fulfill requests from the Content Operations Manager as needed and within established guidelines.
Core Competencies
- Proven ability to deliver satisfactory customer outcomes
- High level of computer literacy with exceptions Microsoft Excel skills
- Attention to detail
- Adaptable to a fast-changing environment
- Organised with an exceptional time management
- To some degree, work independently and use judgement and discretion in carrying out tasks
Benefits
We have many benefits to working with Go1. Some of these include access to ongoing learning and development, the ability to work from anywhere as well as the technology to do it! We also have the following:
- Company bonus incentives
- Flexible work environment
- Additional 10 weeks paid parental leave (in addition to government incentives)
- Great culture including free lunch Fridays, wellness programs including yoga and running clubs
- Global organisation with significant growth plans.
We work hard to ensure that we provide an inclusive workplace for everyone and are passionate about having all team members involved in what we do - no matter where in the world you are located. We celebrate each other’s wins and support one another so we can grow as individuals, as teams and as an organisation. Our culture of diversity fosters innovation and helps us provide the best learning experience possible for our clients and learners across the globe.