The Festicket Group is a truly international team with 100+ people from over 20 different countries, and a growing community of over 5 million customers worldwide all passionate about changing the face of live event experiences. Our head office is in Camden, London, with a remote workforce across Leeds, Europe, Australia and North America.
Since 2012, we have provided a seamless service to discover and book tickets and travel packages for music festivals worldwide. The platform offers an end-to-end experience for music and festival lovers.
In eight years, we have become Europe's largest music festival platform. We partner with over 4,000 festival, and event organisers across 40 different countries, such as Coachella, Tomorrowland, BST Hyde Park, Amnesia Ibiza to name but a few.
Since our acquisition in 2019 of the multi-award winning cashless POS platform Event Genius and the associated Ticket Arena portfolio which includes egTicketing, egMarketing, egTravel, egAccess and cashless payment technology, egPay. With these, we’re now able to provide 360 solutions that bring together technology and industry expertise to enable the best experience for organisers and fans alike.
We're post Series-D funded, and backed by some of Europe's largest VC funds giving us the resources and stability to realise our global ambitious growth plan.
We believe that our business should reflect the events and festivals we partner with. As such, we welcome applications from individuals from a diverse range of backgrounds. All we ask is that you have a passion for festivals and creating the best live experience for our organisers and fans.
Join us on our mission in transforming the way music fans discover, book tickets and travel packages for festivals around the world.
THE ROLE
We are looking for a Client Experience Executive to join Festicket’s growing and ambitious APAC team. The Account Management team sets our clients up for success by helping them get the most out of our Event Genius platform.
You will be a subject matter expert in the platform and be able to help guide event organisers in the most effective way to set-up and manage their events for success. You will help our clients become self-sufficient and ensure we deliver a best-in-class client experience throughout the event life cycle irrespective of the communication channel.
Reporting to the Regional Operations Manager APAC, you will be able to work independently, and proactively analyse and solve problems in real time. As part of a global team you will collaborate with global account management, customer support, onsite and operations teams to give feedback, share customer insights and identify value-adding opportunities in our products and service offerings.
You will be a fierce advocate for our clients’ unique challenges in-market and a key driver in promoting the long term success of Festicket in APAC.
YOUR RESPONSIBILITIES
Requirements