Renewals Manager, APJ
Blue Prism, Australia
Job Description
Australia, Sydney based: The Renewals Manager is a key member of the Sales Operations team and is responsible for managing all aspects of the annual renewal process. The position focuses on serving and retaining SLA’s for existing customer base, both install base and channel partners.
The role is primarily responsible for managing the renewal process for the APJ territory. This is a pivotal role in helping BP scale the renewal approach, creating and executing retention strategy within the region. The primary focus is (not limited to) is to drive and adhere to the newly established BP renewal process supported by the renewals guideline and ensuring timely renewals and high retention within the region.
Key Accountabilities:
- Working with various APJ teams, ensuring high level of accuracy and client satisfaction when executing renewal program
- Generating customer renewal proposals for both end users and partners with a target of minimum 120-90 days in advance of expiration
- Manage the renewal process from initial data verification, then quoting through to internal approval, then through to ensuring the Order can be processed correctly
- Receive amp;Review Orders
- Provide and maintain accurate records and documentation on all transactions
- Collaborate with various internal departments to resolve issues related to order processing, license expirations etc.
- Deliver strong operations excellence, including forecast accuracy
- Provide accurate reporting
- Perform additional duties as required
Requirements
Education:
- Bachelor’s Degree
- Proficient with excel and various databases amp; CRMs specifically SalesForce
Work Experience amp; Technical Skills:
- The candidate will have sound administrative and operational experience blended with strong interpersonal and communications skills
- Highly numerate
- Problem solving skills
- Ability to manage a large case load and multi-task
- CRM (SFDC amp;NetSuite)
- Strong commercial skills including strong written and verbal communications skills
Competencies:
- Driven and self-motivated with strong dedication to professional development
- Driven and hardworking
- Ability to handle multiple tasks in an efficient and professional manner
- Very strong attention to detail and organised
- Excellent time management
Benefits
- Employee Share Scheme
- 25 days Paid time off
- Flexible working hours
- Remote working
Blue Prism is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record or any other characteristic protected by applicable federal, state or local laws.
Blue Prism is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Blue Prism via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Blue Prism. No fee will be paid in the event the candidate is hired by Blue Prism as a result of the referral or through other means.
No one candidate will be a 100% perfect match to our description, so if you thrive in an intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
Blue Prism Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity or expression, genetics, arrest record or any other characteristic protected by applicable federal, state or local laws.
Blue Prism is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Blue Prism via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Blue Prism. No fee will be paid in the event the candidate is hired by Blue Prism as a result of the referral or through other means.