Enterprise Customer Success Manager
Go1, Australia
Job Description
Go1 is on a mission to unlock positive potential through a love of learning. The Go1 platform makes learning easy with thousands of courses in one simple solution. Since our founding in 2015, we have grown to an organisation of 200+ in 9 global offices. At Go1, we go to infinity and beyond through excellent work, prioritising actions over words and encouraging creativity and candour. It is with this spirit that we are driving hypergrowth and international expansion.
The role:
This is a unique opportunity to join our regional Customer Success team at Go1 to enable and empower Lamp;D leaders to drive a strong learning culture within their organisation.
In this role you will:
- Manage Go1’s largest and most strategic Enterprise customers across the AU/NZ region from various industries by focusing on customer engagement and adoption
- Build and maintain strong relationships with your customer's key decision makers and Lamp;D managers by understanding their overall business goals and objectives
- Develop a deep understanding of the Go1 platform and content solutions to drive impact and engagement across your customer base
- Understand trends and advise on best practices / innovative ways to drive their Lamp;D strategy internally
- Create an excellent customer experience and journey to ensure they're maximising value from Go1 at all stages of their lifecycle (starting with their implementation)
- Become a strategic advisor to your customers and influence change to drive a learning culture across their employees whilst seeking out growth opportunities
- Collaborative mindset and ability to work closely with Support, Product, Marketing and other key cross functional teams at Go1
- Quota-carrying role responsible for focusing on customer growth, engagement and retention
Requirements
You are customer-focused, creative, resilient, have an incredibly strong attention to detail and can find solutions that work for both GO1 and our business customers.
You will have;
- 8+ years of B2B SaaS Customer Success, Account Management or similar roles working with accounts of various sizes
- Experience carrying a revenue target or data driven KPIs w/ Salesforce.com platform knowledge preferred
- Brilliant written and verbal communication skills; ability to explain Go1 solutions to technical and non-technical people
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Analytical approach to identifying opportunities and proactive problem solving
- Positive attitude, empathy, and high energy with strong time management skills
Benefits
There are many benefits of joining Go1!
- The ability to work from anywhere
- Performance based bonuses
- State of the art work environment
- 10 weeks paid parental leave (in addition to government incentives)
- Global career opportunities
- Ongoing learning and development
- Wellbeing programs