We at Matrak believe in making construction better through evolving technology and challenging the status quo of the industry. Are you ready to change the traditional ways of doing things and go down in history as the mover and shaker? If yes, we've got something in store for you!
So how exactly are we looking to achieve the so-called 'moving and shaking'?
We offer a cloud-based materials and progress tracking platform that creates a collaborative network of stakeholders to ensure efficiency, accountability, and clarity across the supply chain of each construction project. As a well-funded, high-growth startup, we are working with many of the largest players locally and internationally and have become an essential tool for subcontractors and contractors alike.
To continuously support our current and new customers on their journey to the whole new world of construction we are on the lookout for a Mandarin Speaking Customer Success Manager (CSM) to join our talented and passionate Melbourne-based team. Working closely within the Sales team you will play a pivotal role in welcoming and onboarding customers onto the Matrak network and be a primary local contact for our China based customers.
The role of the CSM is to manage three distinct disciplines:
1) Successful onboarding for individual projects as well as Enterprise customers
2) Continuous Account Management to ensure engagement of these customers on an ongoing basis
3) Exceptional Customer Service and Support
As an experienced Customer Success Manager, you will, above anything else, be a client advocate, with a true entrepreneurial instinct and a hunger to improve processes for scalability.
In your role, you will be:
Requirements
Construction industry experience isn't a must-have to join our team (it'd be a bonus though!), but you will need:
Most importantly, we expect everyone at Matrak to have (and use!):
Common sense
Intellectual honesty - this looks like:
Passion - whether you're passionate about an aspect of your work, or can talk for hours about why a hotdog is a burger and not a sandwich, this one's a non-negotiable.
Benefits
For a startup, we offer a competitive salary package including share options and real opportunities for career progression. We offer flexible working arrangements and encourage people returning to