L2 Service Desk Engineer
First Focus, Australia

First Focus has just started the hunt for a strong Service Desk professional to join the team, supporting all aspects of our customers' technical environments.

• Providing remote support to a very wide array of customers
• Supporting servers, desktops and applications within an Microsoft AD and Exchange environment
• Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure
• Performing a wide variety of Level 1-3 support functions across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Requirements

• Advanced understanding of end user support and Active Directory
• Good general knowledge of Windows Server and Exchange
• A general knowledge of technical infrastructure from desktop to firewall, including LAN amp; WAN networking principles
• Experience working with an IT outsourcer or managed service provider (MSP)
• An understanding of ticketing systems and customer service principles
• Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)

Benefits

• Competitive salary package
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Work life balance through hybrid working arrangements
• $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
• Offer up to 5 paid training days a year and support employees towards certifications and qualifications
• We will not only pay for the exam, but will also give you a pay rise for achieving (conditions apply, of course)
• Opportunities for personal development, regular social events and great team culture

Please press the "Apply Now" button to submit your application.

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