IT Manager / ICT Support Lead
Brosa Design, Australia

And it’s our mission to make it simple for people to create a home they’ll love. Founded in Melbourne in 2014, we’re famous for our uncomplicated and straightforward shopping experience. We’re one of Australia’s fastest-growing consumer brands and are proud to be making waves in the $14B home and living industry. Brosa is backed by Australia’s most prominent and successful Venture Capital funds, including AirTree Ventures and Bailador.

Brosa is looking for an experienced IT Manager / ICT Support Lead to join our growing team of over 100 staff. You’ll play an important part in providing the support, maintenance amp; improvements of the internal IT systems used by our staff across multiple cities around the world.

This role will be Melbourne based. Currently, due to COVID-19, our company’s work environment has shifted and most of the time, your role will likely be performed remotely at home. From time to time, the role and its requirements will physically take you to our Fitzroy Head Office, Fitzroy Showroom or Distribution Centres (Warehouses) in the Western Suburbs of Melbourne.

Mission-Driven - Our team is made up of curious problem solvers who are all working together towards our mission - we’re in this together.

Innovative Founders - The founding members of Brosa have instilled an entrepreneurial spirit into every corner of the business. We’re encouraged to test and pursue our bold ideas.

Growth Mindset - We’re dedicated to learning as much as possible to reach our potential and position Brosa as a home and living industry leader.

Diversity - We pride ourselves on our diversity and believe this is key to our success because it enables us to develop new ways of working that drive innovation.

Customer Champions - At the core of everything we do, we are driven by a desire to deliver a fantastic experience that delights our customers.

• Problem-solve system issues reported by our distributed employee base
• Review amp; perform our IT systems onboarding amp; exit process for employees, including provisioning of accounts and maintaining hardware requests
• Setup, maintain and troubleshoot our local networking requirements throughout our offices, showrooms and warehouses. This may involve travelling to those sites from time-to-time to more efficiently solve a problem
• Learn amp; support some internally developed systems such as our ERP and order management systems, including developing internal training materials
• Learn amp; support certain externally licensed systems such as a Warehouse Management Systems, including being a conduit between internal staff and external software vendors
• Champion IT security across the organisation and our staff, and put in place security policies amp; training
• Suggest, plan and implement improvements to our IT software, IT hardware and IT processes
• Build and maintain an Asset Register for our IT hardware
• Work with different people in the organization in varying roles and seniority

We don’t expect you to tick all the boxes, because we know the right person for the job will be able to learn what they need to succeed in their role. That’s why our recruitment team focuses on value-alignment when hiring. So don’t be afraid to apply if you don’t have a university degree, have recently switched careers, or even have career gaps - you’re welcome to apply regardless.

• IT systems administration and networking knowledge including configuration setup and maintenance of software amp; hardware
• Proficiency with MacOS amp; Windows
• Technical problem solving skills, including identifying and addressing performance problems and creating efficiency through automation, documentation and training.
• Excellent written and verbal communication skills
• Able to work independently
• Familiarity with Google Workspace (a.k.a G Suite)
• Familiarity with other Cloud-based SaaS productivity tools such as Slack, Zapier amp; Zoom
• Experience setting up and troubleshooting Networking concepts such as VPNs and Wireless networks in an office, warehouse or retail store context
• Strong attention to detail and being able to identify discrepancies and things that look wrong. This requires strong detective skills and may involve using spreadsheet software such as Excel or even direct database queries to try and pinpoint the problems.

A bonus (but not a must):

• Working knowledge of SQL or a BI/Analytics tool
• Hands-on data backup experience
• Experience with Data Backup plans and Data Recovery

Job Rewards and Benefits