Implementation Consultant VIC
LEAP Legal Software, Australia
Job Description
Are you a Paralegal, Legal Office Manager or Legal Secretary looking for a career change? Do you enjoy helping clients get the best out of a technology? Are you looking for an exciting technology start up feel, with the safety of a globally backed company?
If you are nodding, then read on!
Implementation Consultant
LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 400 people, have offices in Australia, the USA and the UK with more than 13,000 law firms using our software worldwide. As the world continues to adapt and grow, our cloud based legal software is proving its value by helping law firms to work remotely anywhere to ensure their business continuity and efficiency.
We are currently looking for an Implementations Consultant to join our Implementations team, whohelp our new and existing clients to transition from their current practice management software to LEAP. As an Implementation Consultant, you will work closely with our Data Migration Specialists, Transitions Coaches and the client project team to ensure a smooth and successful implementation and delivery of LEAP, including training clients. LEAP will provide you with the best training, equipment, mentoring and support that we are capable of to optimise the chances of you being successful. This is a great opportunity for a passionate and client-focussed person to help our clients to be shown the ropes during their transition to LEAP.
Reports to
Implementations Manager
WHAT YOU’LL DO
- Build trusted relationships with new and existing clients
- Proactively liaise with various stakeholders to ensure the on-time implementation of LEAP
- Understand the client’s accounting process requirements and assist the project team in translating requirements into functional specifications for implementation and delivery
- Perform remote and onsite installations of LEAP software including installation, configuration, training, data transition review and general support
- Create and maintain documentation and training delivery processes
- Identify training and development needs of clients
- Develop implementation and training delivery plans
- Prepare and deliver standard and custom training events via web conference tools, web meeting or standard classroom methods in a one-on-one or group setting, amending and revising programmes as necessary to adapt to changes occurring in the work environment
- Understand and implement complementary third-party applications, where applicable
WHAT YOU NEED TO BE REALLY GOOD AT
- Communication clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Gaining commitment Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved
- Managing conflict Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
- Managing work (includes time management) effectively managing one’s time and resources to ensure that work is completed efficiently
- Building customer loyalty Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
Requirements
WHAT YOU KNOW AND HAVE DONE BEFORE JOINING US
- 2+ years’ experience in a law firm as a Lawyer, Paralegal, Office Manager, Legal Secretary or Legal Accounting role
- Professional Services Automation qualification (or demonstrable experience of PSA processes and applications)
- Proven ability to problem-solve
- Competent with Salesforce, Microsoft Office and web presentation tools
- Experience using LEAP (v10 or cloud) (desired, but not essential)
Benefits
- Friendly, supportive, and driven culture
- Complimentary gym membership
- Fully stocked pantry
- Monthly celebrations for birthdays, work anniversaries, new joiners and passing of probation
- Generous Parental Leave benefits
- One additional paid "Be Me" leave day per year to celebrate being you!
- Opportunity to participate in our Employee Share Scheme
- See all of our benefits at https://www.leap.com.au/careers/
SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND C