Cybersecurity Account Manager - Expressions of Interest
Datacom, Australia
Job Description
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our team
Our culture is built on people who love coming to work to solve problems, and we embrace those who lean into a problem rather than lean away. Using your cybersecurity expertise combined with strong customer centricity you’ll join our Cybersecurity services company as part of a dedicated team, proud of delivering top class advice and guidance to our customers.
About the Role
We are seeking expressions of interest from outstanding Cybersecurity Account Managers. In this role, you’ll be responsible for overseeing Cybersecurity services to our customers. This multifaceted role is aimed at a Cybersecurity Consultant who wishes to get more involved in customer engagement, service delivery and growth. It therefore requires a mix of specialist security skills and experience, along with excellent interpersonal and communication skills, as you will need to work closely with your clients to build trusting relationships.
What you’ll do
You’ll understand the cybersecurity posture of your clients, the services that Datacom deliver to them, and be ultimately responsible for the success of those services. You will work with the customer and Datacom team to improve the customers cybersecurity posture, as well as how services could be improved, expanded or further developed in this regard.
On a day to day basis you will:
- Provide oversight of Datacom’s cybersecurity services delivery including cybersecurity operations (SOC) and cybersecurity advisory (CAP) services to your assigned customers
- Be responsible for reporting of daily, weekly and monthly service summaries
- Provide problem ownership and management of significant issues
- Be a conduit for information to and from the customer, Datacom and various 3rd Parties
- Ensure compliance to commercial agreements
- Be the cybersecurity Incident Manager for the customer.
What you’ll bring
- Solid experience in cybersecurity and a sound understanding of Information Security Principles, Governance, Risk, Polices and Standards
- Consultative client facing background and the ability to present, translate and articulate a technical subject matter
- The interpersonal skills to fit into a professional services environment and to build trusted relationships with a diverse range of teams and clients
- Strong initiative and problem-solving capability with the assertiveness to resolve conflict
- You'll have close client relationships and be seen as a trusted advisor
- Very good support from management and peers (for both personal support and professional growth)
- Stable company that looks after their staff, and with good a health and life insurance benefits
Why Datacom?
We have over 6,500 people across our global offices and generate an annual revenue of over NZ $1.2 billion annually. This makes us one of Australasia’s largest professional IT services companies.
We have extensive expertise in operating data centres, IT services, software engineering and application management, as well as payroll and customer service design and operations.
With this comes a long list of significant clients and Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds to serve those clients.
We are local at heart, yet world-class in capability.