ABOUT THG:
THG is a digital-first brand owner and retailer operating globally in the beauty and wellness markets.
THG listed on the London Stock Exchange in September 2020, valuing the company at 5.4bn (market cap). THG’s listing was the largest-ever technology IPO in the UK and the largest UK IPO since 2015.
THG Acquired our first beauty site - LookFantastic in 2007 and since then we’ve been on a journey to revolutionize beauty across the world and 2020 was no exception. Sales reflecting a 5-year CAGR of +59% lead digital strategy in beauty, with a platform generating $1.2 billion of revenue (in 2020) across our leading websites, owned brands and subscription boxes.
Our culture is fast-paced and ambitious we like to move twice as fast others believe to be possible. This belief is a fundamental part of the DNA that has supported our incredible growth. Our people are our strength and we have over 4,000 diverse, smart thinkers across the globe who are encouraged to think creatively and empowered to turn their ideas into actions.
To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.
Core Beauty
About the Division:
Lookfantastic is Europe’s No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. To enable us to do this we have offices across the UK, Europe, America and Australia filled with passionate beauty fanatics who are committed to delivering rapid growth in this exciting industry. We work with over 800 of the world’s greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever-expanding team as we strive to become the Worlds No1 Online.
Responsibilities
Plan and manage Global CRM strategy for all beauty sites alongside the CRM Manager, supporting all territories to adopt, localise and activate in-market activations
Create engaging comms with customers through a consistent and relevant programme of communication through - Email, SMS, Push Notifications amp; Referral Schemes
Retain, reward and reactivate customers through developing an effective CRM function
Constantly evolve campaigns based on testing strategies, performance indicators and audience insight to ensure we’re getting the most out of our databases at every opportunity.
Explore current automated journeys, mapping and analyse touch-points to drive scale and efficiency
Ensuring a seamless customer experience from acquisition through to retention in order to maximise life time value
Champion and drive through necessary CRM changes ensuring full buy in from relevant stakeholders
Find continuous methods to grow global databases’ (email, mobile SMS, lead gen)
Implement strategies to reduce churn, improve customer loyalty and retention across all territories
Working closely with the analytics team on measuring the effectiveness of all campaigns, constantly looking to improve ROI
Requirements
Strong experience in CRM/Digital Marketing (Email, SMS, Push Notifications/App Lead Gen/Referral Schemes)
A proven track record of building and delivering successful digital amp; CRM marketing plans in high-growth online businesses
Background in customer acquisition, re-engagement and retention strategies
Ability to manage and grow talent within the team
Experience of working to KPI’s and CRM metrics
Able to give clarity, direction as well as problem solve
Able to prioritise, structure work and effectively manage time
Good project management and negotiation skills
Advantage: Previous experience/interest within the beauty industry
Benefits
We offer the opportunity to be part of a vibrant and passionate team, with competitive salary and benefits and opportunity to participate in our short term incentive program.
We also offer workplace flexibility, plenty of cool perks and a fun culture of teamwork, learning and growth!
Unfortunately because of the high volumes of applications our opportunities attract, we are sometimes unable to respond to every application. If you haven't heard from us within 14 days of applying, please consider your application to have been unsuccessful on this occasion. Should you have any specific questions about this or other applications for positions within THG please contact one of our Talent team to discuss further.
THG is committed to creating a diverse amp