Lifestyle Concierge - Travel Specialist - Brisbane

Lifestyle Concierge - Travel Specialist - Brisbane
Ten Group, Australia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jul 22, 2021
Last Date
Aug 22, 2021
Location(s)

Job Description

Are you.

  • A travel consultant who loves working in the travel industry?
  • The person your friends always turn to for suggestions on their holiday destinations?
  • Always ‘in the know’ about all the new hotel openings about town and best places to go on holiday to?
  • Someone who thrives in a fast paced and fun working environment?

Ten is looking for passionate, motivated and resourceful individuals to join our APAC team. As a Travel Specialist, your primary role is to fulfill leisure travel requests on behalf of our members, including scheduled, no frills and chartered flight only requests from our global membership network, with a high volume of first and business class requests. Your exceptional customer service skills, commercial judgement, skillful use of the our job management system and GDS booking technology (preferably Amadeus), and passion for travel will deliver superb member satisfaction and repeat usage of Ten concierge for travel and other services offered by the business.

Who are we?

Ten is the global leader in the highest quality lifestyle and travel concierge services. We are passionate about providing exceptional service and using our insider know-how, contacts and buying power to help our members get the most from life, wherever they are in the world. Please have a look at the following video from our CEO Alex Cheatle, who explains how are we able to go that one step further when delivering exactly what our members ask for https://vimeo.com/142122548

We are growing fast, at over 40% pa, led by the UK (our home market) and our 20 strong global office network. Two million wealthy people currently use our services through corporate schemes and our private membership network. We have the model, team, platform, investment and ambitions to become the world’s largest and most trusted service.

Requirements

The ideal candidate will have:

  • Demonstrated experience in a dedicated flight sales role in a travel agency, tour operator or concierge business
  • Hands-on experience in one or more GDS systems, ideally Amadeus, including complex multi-sector and round the world routing departing from all major global hubs
  • A knowledge of and enthusiasm for a wide range of leisure and city destinations and types of travel.
  • Proven success in putting together luxury holidays for affluent clients
  • Superb attention to detail especially when working under pressure
  • Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
  • The ability to multitask and handle several projects at the same time
  • High adaptability to a dynamic changing environment
  • Self-motivation, committed and possess initiative amp; drive in the job
  • Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times
  • Native-level of English and Cantonese written and spoken
  • Fluent Mandarin will be a plus
  • Attention to detail and able to work independently
  • Strong team player with good interpersonal and communication skill

This position is a 38-hour work week with day / evening shifts, Monday to Sunday, including Public Holiday.

This is a remote position and we consider the candidates having right to work in Sydney, Brisbane or Melbourne.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Ten works with a small Preferred Suppliers List current

Job Specification

Job Rewards and Benefits

Ten Group

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