Service Desk Analysts
blueAPACHE, Australia
Job Description
- Unlimited online training
- Reimbursed technical certification exams
- Opportunity for monthly performance bonuses
- Multiple openings
We have multiple openings for experienced Service Desk Analysts to join the team.
Our Service Centre provides end user support to approximately 200+ organisations and operates from 7am to 7pm Monday to Friday. The team supports a range of technologies including Networking, Voice, Microsoft Windows, Office 365, and Citrix. Our goal is to provide our clients with a great customer service experience, combined with technical expertise to solve their technology problems.
This is a phone-based role. The work is fast paced and varied.
Requirements
The ideal candidate is an experienced Service Desk Analyst / Support Engineer with excellent phone-based communication skills. Skills and experience must include:
- Troubleshooting MS Windows Desktop and Server operating systems
- MS Office 365 and Exchange Server troubleshooting and administration
- An in-depth understanding of MS Active Directory and Group Policy
- LAN / WAN troubleshooting
- Previous experience working for a Managed Services Provider is highly regarded.
Benefits
We recently asked for feedback from the team on why blueAPACHE?.
- It’s more like a community than a company
- All staff have access to unlimited online training through Udemy
- We have recently implemented a monthly bonus program for our top Service Centre performers
- We work hard and we have fun
- We have regular team events including Friday night drinks
For further information please contact Rory on 03 86969330
Please note all offers of employment are subject to police clearance checks.
Founded in 1998, blueAPACHE is trusted to deliver business-critical IT (on-premise and IT as a service) to some of Australia's most successful organisations. We have a solid reputation for innovation and customer focus, helping a broad range of clients achieve their unique strategic and operational objectives. Our technical excellence has recently been recognised by being named ARN Mid-Market Partner of the year, for both 2019 and 2020.