Service Manager - Peugeot Citroen Alexandria
PCA, Australia
Job Description
Are you looking for an opportunity to grow or change your career? Do you have what it takes to be a future leader at Inchcape? Do you want to work for a leading global automotive company, that offers excitement and guarantees your journey will be rewarding? Make the move now and come and join Trivett!
How are we different?
Trivett, part of the global Inchcape Group, is one of Australia's leading prestige automotive groups, and have dealerships in Sydney, Melbourne, and North Brisbane. We pride ourselves in offering a professional and seamless purchase and ownership experience for our customers. Trivett represents nine brands, including some of the world's most respected brands including Peugeot, Citroen, and Subaru Australia. Inchcape is a leading player in automotive, operating in distribution, logistics and retail and brings 160 years of history and innovation to the automotive services sector.
What’s in it for you?
You will be rewarded with:
- Comprehensive on-the-job training, coaching and development
- An individualised development plan to help support you in your career - part of our global Drive5 development and performance framework
- Global career opportunities and progression as a member of a global company
- A 10-day fortnight and Flexible Working Framework - we help you achieve a work-life balance
- The ability to control how much you earn with a competitive commission plan
- Membership of our employee benefits program including additional days off Family Days, company paid parental leave, company paid TDP insurance, company car rental program, discounted vehicle purchases and services, discounted health insurance, free annual flu vaccination and access to an employee wellbeing program
- Benefit of a company car or a car allowance worth $175 gross per week, paid on top of your salary
- Opportunities to transfer dealerships and work alongside a network of experienced Subaru and Peugeot Citroen service and sales enthusiasts (Inchcape own 6 Subaru Service Centres and 3 Peugeot Citroen Service Centres across Sydney!)
What is the opportunity on offer?
We currently have an exciting opportunity within our Peugeot and Citroen Retail team for an enthusiastic, organised and customer driven Service Manager to join our Peugeot and Citroen Service Centre, based at Alexandria.
As a Service Manager, you will be responsible for leading, coaching and ensuring the delivery of high-quality workmanship of a small technical team, as well as:
- Creating and implementing strategies to ensure your team meets targets set to maximise productivity, efficiency, profitability, and performance
- Leading in customer experience and striving towards an improved Google Review rating by providing regular and effective updates to customers at every stage of the process and deliver on all promises made during the service process
- Ensuring a high-performance culture is sustained, where your team are supported to succeed, and recognised for that success, through effective teamwork and personal accountability
- You lead, support, and ensure the effective implementation of all agreed new initiatives that change and improve the way we do business
Who are we looking for?
To be successful in this role, we are looking for someone who:
- Lives our company Drive5 values in everything they do; being accountable, leading the way for others, winning customer trust and loyalty, collaborating with others and looking ahead
- Thrives off empowering a team to achieve results, generating revenue above and beyond expectations
- Takes pride in ensuring all site processes and ways of working are best practice and in line with company policy and procedures
- Takes accountability and ownership to ensure your team are held accountable for the delivery of the core requirements of their role
- Shows exceptional time management, prioritisation, and planning skills to deliver exceptional service to our customers always
- Demonstrates the ability to work effectively with a sales team and call centre team to maximise results for the business
- Has a resilient, adaptive, and proactive attitude to managing challenges and change, and successfully leads a team in times of ambiguity
- Shows exceptional time management, prioritisation, and planning skills to deliver excellent service to our customers
- Has a genuine passion