Service Delivery Manager - Expressions of Interest
Datacom, Australia
Job Description
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our team
Our Customer Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You will have the opportunity to use your excellent technical knowledge and passion for working with people; along with your business nous and understanding of the best options for our clients moving forwards. You can be proactive, innovative and look at ways to improve people’s lives through technology.
About the Role
We are seeking Expressions of Interest from experienced Service Delivery Managers. This role is to ensure that all contracted services are delivered to clients in accordance with contracts. You’ll work provide a point of contact for clients in relation to the provision of contracted services, and will be responsible for aligning the customers’ requirements and expectations with Datacom’s service levels. The key responsibility of the Service Delivery Manager is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.
What you’ll do
As Service Delivery Manger, you will be responsible for (but not limited to):
- Client relationship management amp; Customer Satisfaction
- Contract and commercial management
- Service Management
- Reporting
- Continual Service Improvement and Innovation.
What you’ll bring
This is an exciting role and, as such, we are looking for someone with extensive Service Delivery Management experience within a managed service environment. You will have 5+ years of managing large contracts for the delivery of IT services with a demonstrated record of consistently achieving high customer satisfaction and SLA conformance.
You will bring a detailed understanding of service management methodologies including ITIL, and have a sound understanding of technical concepts and frameworks. You will have excellent verbal and written communication and your customer relationship building and management skills will be second to none. A good understanding of legal contracts and project management methodologies is highly desirable.
Why Datacom?
We have over 6,500 people across our global offices and generate an annual revenue of over NZ $1.2 billion annually. This makes us one of Australasia’s largest professional IT services companies.
We have extensive expertise in operating data centres, IT services, software engineering and application management, as well as payroll and customer service design and operations.
With this comes a long list of significant clients and Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds to serve those clients.
We are local at heart, yet world-class in capability.