Customer Success Associate
Resonate Solutions, Australia

On the heels of market expansion and growth, Resonate is hiring a Customer Success Associate to support our clients. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, data visualization etc to deliver actionable insights to leading companies. The company has a range of flagship customers and growing brand recognition in the space.

Here is what you can expect when working with us:

• The freedom to be 100% yourself
• The support and guidance to grow within your role and beyond
• A growing and fun culture that you will be a vital part of and help drive
• Deal with large local and international enterprise clients
• Gain exposure to leading technologies and product development
  

A day in the life of a Customer Success Associate will see you:

• Increasing Customer satisfaction by understanding how customers are using the platform and uncovering any gaps
• Driving usage by reaching out to end users to help them use the platform regularly
• Ensure that we are engaged with the right stakeholders in an account and that they’re receiving relevant communications from us
• Working with our marketing and implementation teams to ensure the most relevant information is being passed on
• Being cognitive of Customer business challenges and goals, and understand how the platform fits into this
• Reducing Customer attrition through developing relationships with client base
  

Requirements:

• 2 4 years of experience in customer success, sales, account management or customer service capacity.
• Strong verbal and written English communications skills
• Present Resonate’s core message, capabilities and product demo
• Proven track record of building strong client and internal stakeholder relationships within an organisation
• Creative and innovative in problem-solving and providing solutions
• Working knowledge of Customer Experience industry
• Experience in a Software Product company
• Knowledge of project management and SDLC lifecycles
  

Interested in joining our team?

• Submit your resume along with a cover letter outlining why you think you would be perfect for this role
• We are looking for creativity and people who stand out from the crowd, so get creative and submit something that will GRAB our attention!

Job Rewards and Benefits