QLD Operations Manager
Chill, Australia
Job Description
CHILL solves last-mile refrigerated business problems for clients who want to be market leaders. We help our clients bridge the gap between where they are and where they want to go, offering proven logistic strategies.
The Role
Your sharp, battle-hardened analytical abilities and relationship building skills will shape how new and existing business will grow. You’ll anticipate how decisions are made, while persistently exploring and uncovering the business needs of Chills key clients. You’ll understand how our suite of services and product offerings can grow their business while maximising operational efficiency within our business.
The role will suit someone who has a passion for business operations, customer satisfaction, productivity improvements, and ensuring profitable growth. It is ideal for someone who has a proven track record of operational excellence, and employee growth and performance while ensuring a safe work environment for everyone.
The Strategy
This position is responsible for working closely with Chill’s senior leadership team to support our growth strategy, which is focused on four key pillars: productivity and profit, people, planet, and model. Purpose lies at the heart of our strategy, which is organised around doing cool things better,while simultaneously delivering moments that matter.
Requirements
We’re seeking a highly organised and experienced Operations Manager to join our energetic and busy team based in Yatala, Gold Coast. Reporting to the Managing Director this is an extremely exciting role, offering a varied and dynamic workload and the opportunity to support major customers, including some of Australia's favourite brands.
The Responsibilities
The Operations Manager will be responsible for managing, coordinating and organising the day-to-day operations within the Brisbane Office, including but not limited to:
- Gathering information, identifying bottlenecks and problems, and recommending/implementing solutions.
- Collaborating with senior leaders to identify and develop strategies, processes, and projects to improve competence, productivity, and profitability.
- Pamp;L management, with a strong understanding of financial drivers and cost controls.
- Customer acquisition and retention through excellent service delivery.
- HR: Facilitating training, development and performance management of up to 20 staff while fostering a harmonious and inclusive working environment.
- Overseeing rostering, including identifying critical rostering needs and forecasting key recruitment drives.
- Working closely with the transport and warehouse teams to help ensure service delivery points are met.
- Tracking project plans and problem-solving to help manage any setbacks.
- Engaging with external labour agencies to fill any identified labour shortages.
- Facilitating continuous improvement to transport/warehouse operations through developing, reviewing, and updating transport/warehouse procedures.
- Managing subcontractor contracts, ensuring all contracts and insurances are up-to-date and are in line with company policy.
The Ideal Candidate
Our ideal candidate will have an I got this attitude. They can take ownership and are solution-focused. They get great satisfaction in seeing people succeed, and more importantly, HELPING them succeed!
You have a solid background and experience with:
- 10+ years analyst/operations role, ideally within the supply chain, warehousing, transport or logistics realm
- Leading team achievement through performance management
- Planning and optimising warehouses for maximum output and efficiency with an understanding of how this underpins the wider business
- Experienced in working with external providers e.g. 3PL and Carriers, in the Supply Chain space
- Strong site amp; asset management experience, including facilities
- Experience in planning and implementing transportation schedules
- Understanding of ensuring goods are stored and transported in conditions that will maintain their optimal quality
- Experience in ensuring compliance with occupational health and safety regulations
- Strong conflict resolution and negotiation skills
- Strong experience with WMS and /or TMS systems
- Advanced Excel skills, time management amp; project management
- Full Australian working rights required
Benefits
- QLD Operations Manager, reporting to the Managing Director
- Located in Yatala, Gold Coast
- Generous salary package and opportunity to provide logistical solutions to some of Australia’s major FMCG brands, events and activations.