Aged Care Case Manager
My Care Solution, Australia

We are seeking a motivated and compassionate Case Manager (Client Care Coordinator) to join the My Care Solution team!

My Care Solution is a South Australian family owned and operated provider of premium in-home care services for older people.

As a Client Care Coordinator, you will be the central point of contact for your own portfolio of elderly clients and provide support according to innovative and effective case management practice.

This is a permanent full-time position.

The Client Care Coordinator will work within the dynamic and dedicated Client Care team. Duties and responsibilities include:

• Responding to, managing and recording home care enquiries
• Meeting with prospective clients and their families to understand their care needs
• Developing client-centred care plans and individual budgets
• Liaising with health professionals and other providers involved in a client's care
• Working collaboratively with the Client Services team to ensure the most compatible staff are scheduled
• Monitoring, reviewing and evaluating services provided to clients
• Preparing and maintaining records, documents and reports as required and in accordance with legislation, policies and procedures
• Advocating on behalf of clients and families
• Communicating regularly with clients and families

Requirements

Requirements of the role include:

• Tertiary qualifications in nursing, health or social/human services, or equivalent combination of education and work experience
• Understanding of casework practices for the aged, people living with dementia, people with complex care needs and adults with disabilities
• Understanding of home care funding streams including Home Care Packages (understanding of the Commonwealth Home Support Program and NDIS will be highly regarded)
• A strong command of English and excellent verbal and written communication skills; the ability to problem solve, negotiate and mediate
• Proficient with computers, Microsoft Office 365 suite and the use of databases
• Right to work in Australia permanently with no restrictions
• National Police Certificate with nil disclosable history
• Unrestricted Driver’s Licence

Benefits

We offer many great opportunities and benefits to support and inspire you in the work you do.

• A competitive salary, plus super and a fully maintained company vehicle
• Exclusive access to staff discounts and perks
• An annual wellbeing allowance to spend on activities that nurture your wellbeing, such as gym memberships, massages and cooking classes
• Continuous opportunities for training and development, including specialist care training to expand your client base and skillset
• Fun social events to meet and get to know other My Care Solution staff
• 24/7 phone support from the My Care Solution team
• Flexible working hours for work/life balance
• A friendly and supportive company culture that truly values you and the work you do

Job Rewards and Benefits