Graduate Customer Service Representative

Graduate Customer Service Representative
efm, Australia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Jun 29, 2021
Last Date
Jul 29, 2021
Location(s)

Job Description

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. If you have a relentless passion for providing outstanding support to customers and love a challenge, this is the role for you.

We are looking for first year graduates to join our team at efm Logistics. With no day being the same, we are looking for individuals who posses a high level of self motivation, clear communication and time management skills. You will proactively support customers, major account managers and carriers with the day-to-day management and movement of freight. You will be the first point of call for the customers in your portfolio, making sure that we are always on the front foot.

This position has become available due to growth within the company as well as internal promotions. Working at efm is not just a job, it is a fantastic career path for the right person to grow with the business and to further their expertise and future career goals within efm Logistics.


  • We are looking for passionate, engaged and analytical graduates who are ready to take on a challenging role where no two days are the same. Working at efm is not just a job, it is a fantastic career path for the right person, to grow with the business and to further their expertise and future career goals within efm Logistics.
  • We offer a competitive base salary plus superannuation | Professional amp; fun team culture | Extensive on the job training amp; an informative induction program, ensuring you have sound knowledge of your role, as well as an understanding of the broader departments that create efm Logistics.

Requirements

As an Internal Account Manager with efm no day is the same. Your role will be based in our Moorabbin office and will involve:

  • Supporting and managing of the day-to-day movement of freight within your portfolio
  • Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience
  • Reviewing and reporting on daily freight movements
  • Resolving enquiries in a way that provides a no better experience
  • Escalating priority issues when required relating to all aspects of your accounts
  • Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers


What we're looking for:

  • Sound computer including Microsoft Office Suite
  • Relevant degree completed in 2019/2020/2021
  • Strong written, verbal communication and problem-solving skills
  • Resilience, passion and ability to work at pace and under pressure
  • A high level of motivation and energy with a strong focus on achieving outstanding customer experience results

Benefits

This is a fantastic opportunity to join an organisation that places value on professional development and growth of our team.

These benefits include:

  • Onsite training and ongoing professional development
  • Internal advancement opportunities for high performers
  • Working with like-minded and passionate people in an environment that will support and challenge you
  • Supportive and energetic team culture

This role is available for an immediate start and will suit someone with a positive attitude who shows enthusiasm for their work and takes pride in what they do.

How to apply

If this sounds like you, please send your CV via the link below with a covering letter highlighting why you are a great fit for this role. We are looking forward to hearing from you!

Job Specification

Job Rewards and Benefits

efm

Information Technology and Services - Pyrmont, Australia
© Copyright 2004-2024 Mustakbil.com All Right Reserved.