Customer Success Director
Blue Prism, Australia
Job Description
Australia Based: Blue Prism is seeking a Customer Success Director for our ANZ Business who will be responsible for elevating the customer experience within Blue Prism’s strategic accounts. This role’s primary goal is to ensure customers derive maximum business benefit from their Digital Workforce powered by Blue Prism’s Robotic Operating Model (ROM) by mobilizing the services and resources required to support the the customer journey.
About Blue Prism
Blue Prism is the global leader in intelligent automation for the enterprise, transforming the way work is done. At Blue Prism, we have users in over 150 countries in more than 1,800 businesses, including Fortune 500 and public sector organisations, that are creating value with new ways of working, unlocking efficiencies, and returning millions of hours of work back into their businesses. Our Digital Workforce is smart, secure and accessible to all; freeing up humans to re-imagine work.
About theOpportunity:
- Working closely with both Blue Prism’s internal teams along with our Partners to drive success and strive to make each customer you work with a reference.
- You will serve as the advocate of the customer to represent their needs with both their Partners and the internal entities of Blue Prism including Partner Management, Customer Support, Professional Services, Product Development, and Sales.
- You will be responsible for managing and facilitating a wide range of discussions with customers and partners which will include webinar presentations, site visits and status reporting on milestone achievements.
Key Responsibilities:
- Becoming a trusted advisor by identifying customers’ desired outcomes and collaboratively creating Success Plans to achieve those outcomes.
- Ensuring customers derive maximum business benefit from their Digital Workforce, thus contributing to their long-term loyalty and reference-ability
- Continuous improvement by upskilling yourself on evolving best practices (Robotic Operating Model, Customer Success, Blue Prism value proposition, RPA industry, etc.)
- Managing escalations and risks from various sources, including Support, partners, competitors, etc.
- Identifying upsell opportunities and working intimately with sales teams to ensure growth attainment
- Working closely with the Sales organization, Partners, Support team, Professional Services, Customer Experience and Product Management teams
- Strategically expanding new opportunities within the customer base.
Requirements
Ideal experience Includes:
- Extensive customer-facing relationship management experience, including executive level interaction
- Strong background scoping and orchestrating initiatives to improve business benefit at scale
- Prioritizing and driving customer-centric outcomes with minimal supervision
- Implementing digital transformation using a success methodology
- Risk identification and escalation
- Ability to work within a team environment and comfortable working remotely in line with current conditions
- Risk identification and escalation
- Previous experience in building long lasting customer relationships
Benefits
No one candidate will be a 100% perfect match to our description, so if you thrive in an intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
Blue Prism Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity or expression, genetics, arrest record or any other characteristic protected by applicable federal, state or local laws.
Blue Prism is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Blue Prism via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Blue Prism. No fee will be paid in the event the candidate is hired by Blue Prism as a result of the referral or through other means.