Lifestyle Concierge - Trilingual (English/Cantonese/Mandarin) - Brisbane
Ten Group, Australia
Job Description
Do you speak English/Mandarin/Cantonese fluently?
Are you a confident, natural organizer?
Are you passionate about helping people?
Yes? Read on
Ten is looking for passionate, motivated and resourceful individuals to join our APAC team. As a Lifestyle Manager, no two days are ever the same. You will use your knowledge, contacts and know-how to deal with interesting and often complex requests. As a Language Specialist, you will primarily be dealing in the following areas; Travel, Retail and Entertainment including restaurant and ticket knowledge. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within you team and across the company as a whole. You will use your research and communication skills to provide personalized solutions to our members request within specified time frames.
Who are we?
Ten is the global leader in the highest quality lifestyle and travel concierge services. We are passionate about providing exceptional service and using our insider know-how, contacts and buying power to help our members get the most from life, wherever they are in the world. Please have a look at the following video from our CEO Alex Cheatle, who explains how are we able to go that one step further when delivering exactly what our members ask for https://vimeo.com/142122548
We are growing fast, at over 40% pa, led by the UK (our home market) and our 20 strong global office network. Two million wealthy people currently use our services through corporate schemes and our private membership network. We have the model, team, platform, investment and ambitions to become the world’s largest and most trusted service.
Requirements
The ideal candidate will have:
- Native-level of Mandarin/Cantonese with fluent English written and spoken
- Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times
- The ability to work independently and perform well with little supervision
- Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
- Good research skills
- Have excellent computer and Internet skills
- The ability to multitask and handle several projects at the same time
- Strong administration skills and be able to prioritize workloads to meet tight reporting timelines
- Detailed orientation and deadline driven to ensure that demanding standards are met.
- High adaptability to a dynamic changing environment
- An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
- Self-motivation, committed and possess initiative amp; drive in the job
- Attention to detail and able to work independently
- Strong team player with good interpersonal and communication skill
- Experience in the travel industry is advantageous but not necessary
This position is a 38-hour work week with day / evening shifts, Monday to Sunday, including Public Holiday.
This is a remote position and we consider the candidates having right to work in Sydney, Brisbane or Gold Coast.
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.
Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting a