The Missing Link
The Missing Link have been operating in Australia for over 20 years. With over 100+ staff, you will be joining a highly successful team which is growing. Our core offerings include cyber security, hardware and software, backup, cloud, communications, infrastructure, consulting services and managed services.
About the Role
The Missing Link is looking for a Service Experience Team Leader to lead, support and develop our growing Service Experience Team.
You will be responsible for leading the L1 Service Experience Engineers, who are the first line of support for our clients. Your day-to-day focus will be to ensure the team is being guided and mentored towards excellence while supporting our internal and external clients. You will be responsible to ensure the performance metrics are being maintained and you are expected to lead by example by showing your technical and process knowledge.
We want you to be passionate about technology and love to work closely with your team, colleagues and clients to deliver an exceptional ‘service experience’.
Roles and Responsibilities
Requirements
Technical Experience
Benefits
A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.
Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels.