Defect Manager
Civica, Australia
Job Description
About Us
Civica (www.civica.com) is a market-leading specialist in business-critical software applications, digital solutions and managed services that help teams and organisations around the world to transform the way they work. Civica’s managed services team helps our clients to more effectively reduce operating costs and risk across the end-to-end fines and enforcement management life cycle.
Our team is proud to work within the sectors we do, where we make a real difference, contributing to the growth of the societies that we live in. Want to join us and help continue our mission?
About The Role
This is an exciting opportunity for a Defect Manager to join our Civica Justice Service business unit, working within the Melbourne office on a 6 months fixed term contract. As Defect Manager you would the point of contact for all Customer Observation and Defect issues and is required to facilitate ongoing support, reconciliation of defect across multiple repositories based on the documented defect management process. You would also be required to offer guidance to the software development and operational teams as and when required.
Responsibilities
- Follow and potentially improve the existing Defect Management Process.
- Ensuring all defects are entered correctly and controlled / managed as effectively as possible through their lifecycle.
- Maintaining absolute integrity of the defect database and ensuring a full audit trail for any changes made to defect status outside of the published defect process.
- Ensure that effective communication is maintained with team members on the same or related projects / product teams to build common goals
- Provide accurate timely reporting information on progress, risks and issues
About You
We are looking for a dynamic amp; driven Defect Manager with proven experience in a similar role as well as:
- The ability to chair, own, and steer critical defect meetings to achieve a satisfactory outcome
- Good working knowledge of software development lifecycle.
- Ability to manage repeatable standard processes along with an ability to find, own and resolve ad-hoc issues.
- Ability to explain technical processes and articulate knowledge of the Defect Management process to a wide audience.
- Ability to forge strong relationships with internal and external customers, influencing and persuading where appropriate and resolving any conflicts which arise
- Working knowledge of Microsoft DevvOp’
Your Benefits
At Civica we believe our people are our biggest asset and we pride ourselves on cultivating a supportive and modern working environment; whilst providing you with the tools you need to get the job done. We will offer what you would expect in today’s modern work environments:
- Join a growing and successful business
- Genuine career development
- Flexible working conditions
What Next?
Do we sound like a good match? If so then we would love to hear from you so apply now! Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there.
Civica is an equal opportunity employer and welcomes applications from all sections of the community.