Collections Officer x 10 roles (12 months Secondment) - INTERNAL
Civica, Australia
Job Description
Exciting 12 months secondment opportunities available for Collections Officers to join the team.
Do you have strong attention to detail? Do you have excellent understanding of current process documentation?
Then look no further this role is for YOU!!
APPLY NOW and don’t miss out!
About the Opportunity
As a Collections Officer in the Legacy Debt team, you will utilise your strong attention to detail and negotiation skills as you contact customers with outstanding matters via telephone. You will need to clearly comprehend the customer's key issues and effectively personalise each conversation in order to drive a satisfactory outcome and provide First Call Resolution.
Key Responsibilities
- The completion of outbound calls regarding collections specific campaigns. Addressing all outstanding matters or those specific to a particular campaign ranging from infringements through to orders and warrants
- Inform customers of their rights and legal obligations relevant to legislation and policy
- Communicate observations in a timely manner regarding quality issues, data integrity, customer feedback amp; trends
- Handling Inbound Collections calls from customers third parties such as Financial Counsellors and Agencies in relation to the issuing of and enquiries related to Collections specific work in accordance with company policies, procedures, legislative requirements and contractual obligations
- Collate / Check and Issue collections SMS’s in accordance with specific work instructions
- Use opportunities when speaking with customers to seek upfront payment as a first priority making use of options such as credit card payments and BPAY. Promises to Pay and Payment plans should always be a second and third option.
Essential Skills and Experience
- Negotiation skills The ability to produce desired outcomes from customer interactions by effectively using consequence management and questioning techniques
- Demonstrated commitment to customer service and excellent telephone etiquette
- Strong skills in communication, organisation, data entry and time management
- Intermediate skills with the MS Office Suite of products.
What Next?
If this sounds like a good match then please submit your Expression of Interest. Please provide a summary outlining your current role, duties and why you are interested in this opportunity. Please ensure you speak to your manager before applying to ensure this fits in with business requirements.
What will be the process?
This will run as per all our internal recruitment processes. The TA team will review your answers and select those that will progress to phone screen based on the answers that best align to the role requirements (make sure you think about your responses and put your best foot forward!). Once a shortlist is decided after phone screens, you will be invited to interview with a leader.
Applications close on Friday 21st May 2021.