Outcomes Lead - Workforce Hub
melba support services, Australia
Job Description
- Full Time 76 hrs per fortnight
- Access to Salary Packaging
- Dandenong, with the opportunity to work from home
About Us
For 45 years Melba Support Services has provided people with disabilities truly individualised services that create more choice and greater control. We see ourselves as a human rights organisation because we place the people who support at the centre of everything we do. At Melba we believe in providing high-quality services and are proud to have over 1400 people across Victoria who choose to work with us.
As we continue to grow and serve the community, we look for new team members who are great with people, have lots of energy, are flexible and resilient and enjoy the close relationships you can build with others. Why not join our team?
The Position
We are seeking a team leader to supervise Melba’s Workforce Hub team to successfully fulfill the shift filling requirements of our support services. You will be responsible for ensuring ongoing implementation of and adherence to internal business rules with the team and maintaining strong relationships with operational teams to ensure the day to day supports are provided.
You will be required to:
- Support your team to fulfill the day-to-day shift filling requirements of people supported by Melba
- Role model positive work practices whilst adhering to the most appropriate process, workflow and business rules
- Build strong relationships with your team and support workers to ensure they remain engaged
- Effectively allocate staff to meet ad-hoc staffing requirements and ensure the accurate entry of shifts, leave and mileage into Melba’s CRM’s and rostering tools
- Maintain a comprehensive knowledge base of Melba’s part time and casual staffing pools, locations, availability, and capabilities
Our Ideal Candidate:
You are a people person who loves leading a team, have excellent attention to detail and strong computer skills with experience using databases, sending emails, data entry, scanning and uploading of files. You must be highly flexible, resilient and a quick learner with strong interpersonal and communication skills and pride yourself on providing exceptional service and support to stakeholders and staff. Previous exposure to the disability or community sector will be valued.
You will also bring with you
- Experience using CRM’s and rostering systems in a timely and efficient manner
- Strong Microsoft offices skills including excel
- Strong people management skills, with the ability to lead and manage change within the team and foster a strong team culture
- Ability to work in a dynamic and fast paced environment
- High level stakeholder management skills with the ability to build successful relationships
- High level organisational and time management skills with a proven ability to prioritise, meet deadlines and work autonomously
- A lateral thinking mindset with well developed conceptual and analytical skills
Successful candidates will be required to obtain a NDIS Worker Screening Check.
Please apply online by clicking the APPLY button so we can start a conversation with you.
In Return We Offer You:
Employment, salary and benefits in accordance with Melba Support Services Inc. Enterprise Agreement 2020-2023.
Beyond the financial, you’ll also enjoy the support we provide every staff member to be their best. You’ll have access to ongoing professional development, employee assistance and a 24/7 support line.
Why Choose Melba?
Helping someone achieve their personal outcomes is what drives our team. That might translate to supporting people in their daily living, at home, with their health and wellbeing, through lifelong learning, at work, participating socially and within the community, with relationships or through advocacy, choice and control.
We encourage you to visit our website to know more about us www.melbasupport.com.au
Our Services
Melba provides a range of services, including:
• Accommodation
• Daytime Participation and Learning
• Anytime Participation and Learning
• Respite (Carer Respite, Funded Respite, Leisure Support Program)
• Employment, Volunteering and Skill Building (Social Enterprises, Community Connections)
• Relationship Skills
• Communication and Planning