Customer Solutions Officer x 7 roles
Civica, Australia
Job Description
EOI Customer Solutions Officer
Exciting Opportunity available for 7 x Customer Solutions Officers.
We are currently looking to expand the highly successful First Contact Resolution team to accommodate forecasted workloads. This team sits within the Correspondence space and primarily focuses on achieving daily KPI workload whilst actively contacting our customers to gather the vital pieces of missing information empowering you to finalise requests in one interaction They also take inbound and outbound calls assisting the Contact Centre, making this team our most versatile and multi-skilled.
Depending on your existing skillset, you will receive comprehensive training to be able to:-
- Process Correspondence work types
- Complete inbound and outbound calls
- Improved Customer Satisfaction We put our customers first and have demonstrated that we understanding our customers’ needs by delivering efficient customer solutions.
This teams has experienced:
- Increased Employee Satisfaction More variety is added to your role, we’re results focused, building and maintain positive customer and stakeholder relationships.
- An opportunity to take accountability for your own development and to demonstrate energy and drive, being involved in an innovative approach to service delivery.
- Empower teams by providing the right training and support to resolve customer enquiries at first contact.
Do you have strong attention to detail?
Do you have excellent understanding of current process documentation?
Do you want to secure a role in an award winning team that cares about customers and has fun along the way?
Then look no further this role is for YOU!
APPLY NOW and do not miss out!
What Next?
If this sounds like a good match then please submit your Expression of Interest. Please provide a summary outlining your current role, duties and why you are interested in this opportunity. Please ensure you speak to your manager before applying to ensure this fits in with business requirements.
What will be the process?
This will run as per all our internal recruitment processes. The TA team will then review your answers and select those that will progress to phone screen based on the answers that best align to the role requirements (make sure you think about your responses and put your best foot forward!). Once a shortlist is decided after phone screens, you will be invited to interview with a leader.
This role will close on COB, Wednesday, 19th May 2021.