Guest Experience Supervisor

Guest Experience Supervisor
Journey Beyond, Australia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
May 10, 2021
Last Date
Jun 10, 2021
Location(s)

Job Description

ABOUT US

Journey Beyond is a national business focused on bringing Australia's unique and iconic experiences to life. Australian-owned, Journey Beyond has an extensive national footprint and is one of the country's largest experiential tourism businesses.

We aim to take our guests beyond, ignit their imagination, and transform amazing into breathtaking.

Cruise Whitsundays is an award winning, innovative, and experienced maritime operator, based in Airlie Beach. Our experiences include day and overnight tours throughout the Whitsundays and the Great Barrier Reef, as well as resort connection services. We are proud to offer Australia’s first underwater accommodation, Reefsuites, on The Great Barrier Reef and exclusive Reefsleep experience at Reefworld on Hardy Reef.


ABOUT THE ROLE

  • Expand your hospitality repertoire to include Australia’s first underwater accommodation!
  • Tired of the hum drum hustle and bustle of fast turnover of tables and no opportunity to get to know your guests or tailor your service for amazing guest experiences?
  • Want to look out your ‘office’ window and see the ever-changing beauty of the Great Barrier Reef?


If you want a lifestyle where your work is respected and valued, you get to travel and your time away from work is all about quality you’re reading about the right role! Our Guest Experience Supervisors are an integral part of managing our Reefworld product.

What will you be doing?

Your primary job is ensure each and every guest has an experience of a lifetime. Together you will share special places and create lasting memories. Your days might include:

  • Managing the overall guest experience and direct team at Reefworld;
  • Housekeeping of accommodation and pontoon facilities;
  • Concierge services hosting for guests during their Reefworld experience;
  • A la carte restaurant service;
  • Bar and lounge service including table service;
  • Barista duties and food preparation;
  • Luggage handling;


This position is physically demanding and will require you to work on your feet for long periods of time. You will also be required to work away from home for up to 8 days at a time, with your lifestyle roster being 8 days on/ 6 days off!

This is a unique opportunity for passionate, high quality hospitality professionals to join our Reefworld family and create and deliver the highest standard for food, service and hospitality for our guests. We want you to be a brand ambassador of the incredible experiences we bring to life.

Who you are is important to us we want you to be yourself, genuine, personable and be able to demonstrate your hospitality skills to the highest standards. Not everyone will have what it takes for the Pontoon life!!

ABOUT YOU

To be successful in this role, you will:

Requirements

  • Be passionate about the hospitality industry with a real commitment to delivering the best standards of customer service
  • Know your stuff, you’ve had fine dining or a la carte experience, been recognised for your strengths and leadership in guest service you see everything through a guest centric lens
  • Have an energy that’s dynamic and you have fun when you work your smile will say it all
  • Show a commitment to our luxury brand
  • Have all the safety things we need too like an RSA and a Senior first aid certificate (or willing to obtain)


Applications Close 17 May 2021

Are you ready to join us? Your hospitality career journey begins here!

We are currently only considering applications of those currently residing in Australia with working rights.

Job Specification

Job Rewards and Benefits

Journey Beyond

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