Relationship Manager (North-West)
Hearth Support Services, Australia
Job Description
Hearth is a registered NDIS provider. Our mission is to be a driving force in changing the disability sector to improve the lives of people with a disability.
Our commitment is to create an environment that nurtures, supports, and engages with our participants and support workers to consistently provide the highest standard of care. We achieve this through fostering and cultivating long-term and sustainable relationships.
About the role:
As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other support providers.
Responsibilities will include but not limited to:
- Creating and continuously developing relationships between participants, their family, and support teams
- Maintaining relationships with support coordinators, house supervisors, and other relevant community and external stakeholders
- Lead and support the Support Worker teams to provide responsive, person-centered care that enables participants to progress toward their individual care plan goals
- Coordinating a weekly staff roster for each participant and proactively resolving rostering issues.
- Accurate case noting and client reviews that reflect forward planning in line with the participant's NDIS plan.
- Compliance with Hearth policies and procedures to ensure a safe working environment and detailed, timely incident reporting
Requirements
- Proven experience working as a case manager in community services, welfare support, disability support, or social work
- A Professional level of administrative and business communication, including case noting and report writing (essential)
- Excellent time management and organisational skills (essential)
- Proven client centred approach with the ability to advocate for Participants and an understanding of complex disability and trauma (essential)
- Own car and driver's license and live within a suitable driving distance of Melbourne's North and Western suburbs (essential)
- A relevant qualification in community services, welfare support, disability support or social work
- Strong interpersonal skills and high levels of resilience
- Ability to work both independently and as part of a team
- Understanding of the NDIS
- Working knowledge of Microsoft office suite and employee rostering systems
Benefits
- Join a rapidly growing organisation with a warm and supportive culture.
- Small, supportive, fun, and social team
- Enjoy quick, easy access to the restaurants and cafes Brunswick East has to offer
- Travel compensation, work laptop, and mobile phone provided
- Flexible working hours and the option to work remotely
- Opportunities for career development and progression to other roles within the organisation
Please include a copy of your CV in your application, along with a Cover Letter addressing the key selection criteria. We look forward to hearing from you!