About you and your approach to work
You are a user and customer outcome driven IT professional who has worked across a wide range of hardware commonly seen in office environments such as:
If you've been presented with a technology problem, especially those that don't make sense at first glance, you're the kind of person who is resourceful enough to look through resources such as:
If you can't find what you need to solve the problem, because you're an outcome driven operator, and you know that your user is relying on you to help them get back to work, you'll use your strong communication skills to manage their experience so that it's positive whilst you liaise with your colleagues to help you get your user's problem resolved.
Your new colleagues are a diverse bunch, both culturally, and professionally, many of them have significant technical experience of which you can make use of as you help users and simultaneously further develop your own skillset.
There can be lots of process in our customers' IT operations, this process is often associated with key functions such as:
Requirements
blueAPACHE customers require the highest quality experience and it's on us to play our part with ensuring their experience is a positive one. As one of the key people our customer sees each day, you will serve a critical role in helping our customers have a great experience no matter how challenging the circumstances may be.
Our customers expect a lot from us, and a lot of what we do is measured with KPIs such as;
Benefits
About Us
Founded in 1998, blueAPACHE is trusted to deliver business-critical IT (on-premises and IT as a service) to some of Australia's most successful organisations. Our reputation for innovation and customer focus, helping a broad range of clients achieve their unique strategic and operational objectives. Our technical excellence has recently been recognised by being named back-to-back ARN Mid-Market Partner of the year, 2019 and 2020.
Please note all offers of employment at blueAPACHE are subject to police clearance checks.
For further information please contact Rory on 03 8696 9330