Solutions Consultant - ANZ
Tryzens, Australia
Job Description
Tryzens is an international digital commerce agency and our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles, to deliver compelling experiences that delight and engage their customers.
We are People First and believe that empowered happy people achieve more. We're Customer-Centric and that our customers’ growth is our success. We believe that Collaboration and Innovation drive the greatest results and Integrity, Trust amp; Transparency build lasting relationships. We started in London, but have expanded to have operations in Melbourne, Sydney, Sofia, and Trivandrum with 200+ team members serving 45+ international brands.
We're looking to hire an experienced e-commerce Solution Consultant to join our Melbourne office. The role requires proven experience in delivering high-quality e-commerce solutions as you'll be working with the client stakeholders, internal technical team and related third parties to analyse, design and document technical solutions to meet the business objectives. The role covers the full project life cycle from the elicitation of business requirements through to user acceptance testing and implementation of the system/s.
The core responsibilities are:
- Conducting client research and analysis of the current technology stack in use capability.
- Lead platform-agnostic discoveries and suggest the best fitting solutions which are logical, meets business needs and are platform appropriate.
- Create, own, and manage functional scope.
- Help our clients with building their road maps and backlog grooming of requirements.
Requirements
- Leading discovery workshops to gather business requirements, understand the current state and develop technical requirements.
- Translating outputs from discovery workshops into a Business Requirement Document (BRD) and present highly technical concepts to external/internal senior business stakeholders.
- Understanding of the full eCommerce product life cycle, including back-end systems (OMS, PIM, ERP, etc).
- Working knowledge of either Salesforce Commerce Cloud, Salesforce Marketing Cloud, Salesforce Service Cloud or Magento.
- Proven track record in software development environments and experiences of end-to-end project lifecycles.
- Experience in testing the developed solution to ensure it meets the client’s business needs, requirements, and expectations.
- Acting as a subject matter expert, including raising awareness of innovation, process improvements, and how to solve client challenges.
- Proficient in co-coordinating with offshore teams and vendors across different time zones.
- Experience with B2B and B2C eCommerce implementations
- Familiar with JIRA, Confluence, MS Outlook, Word, Excel, Visio, and Project.
- Requirement documenting skills in the form of user cases, user stories, wireframing, user flows/diagrams and functional specifications.
- Ability to translate between development, creative and business stakeholders.
Essential Skills amp; Experience
- A bachelor’s degree or equivalent.
- Exceptional analytical and conceptual thinking skills.
- Experience creating detailed reports and presenting.
- Working knowledge of either Salesforce Commerce Cloud, Salesforce Marketing Cloud, Salesforce Service Cloud or Magento
- Previous experience providing estimates for production work.
- Excellent attention to detail, oral and written communication skills.
- Interpersonal and consultative skills.
- Team player with excellent collaboration skills, with a fantastic can-do attitude.
- Previous experience facilitating discovery workshops.
- Ability to analytically think and problem solve.
- Knowledge of project management tools and methodologies.
Desirable Experience amp; Knowledge
- Knowledge of user experience.
- Understanding of web standards, best practices, and latest online trends.
- Exposure to the software testing process including the preparation of test plans, execution of test scripts.
Benefits
- Flexible working hours.
- Flexibility to work from home or in our CBD office.
- Opportunities for training and development.
- Regular social events: Friday drinks, team lunches, pub quizzes, and nights out. Plus the regular Zoom trivia and drinks.
- 2 charity/volunteer days per year.
- 25 annual leave days per employment year.
- Day off for your birthday.
- EOFY and Christmas parties each year.
More info about Tryzens here: http://tryzens.com/