Customer Delivery Manager
Datacom, Australia
Job Description
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
About the role
We are seeking an amazing Customer Delivery Manager for this fixed term contract role. The responsibility of the Customer Delivery Manager is to support the operations of the Datacom Intelligent Workspace run and optimise business unit. In this role, you will work autonomously to support the day-to-day operations of all components of the Intelligent Workspace business unit and complete all tasks and assignments within agreed timeframes.
What you’ll do
As Customer Delivery Manager, you will:
- Capture and document monthly BU reporting including performance metrics, customer revenue project revenue, SLA performance, hardware and device details, timesheet compliance and overtime/TOIL requests
- Provide statistical data for customer monthly reporting and customer account teams as required
- Provide direction and assistance across numerous business unit support functions
- Assist with customer transition activity and provide oversight of timelines
- Track new opportunities and actions and attend presales meetings as required
What you’ll bring
- Proven methodical problem-solving capabilities.
- Exceptional interpersonal skills.
- Excellent written and verbal communication skills in both a technical and non-technical format
- Ability to operate under limited direction
- Excellent time management and organizational skills
- Excellent delegation skills clearly outlining expectations and accountability
- Ability to interface with all levels of management both internal and external.
- Knowledge of Microsoft desktop operating systems
- Advanced knowledge of MS Office suite including Outlook, Word, Excel, PowerPoint
- Experience supporting desktops/laptops in a corporate environment.
The Nitty Gritty
We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.