Implementations Consultant - Sydney
Phocas Software, Australia
Job Description
Our purpose is to make people feel good about data. Phocas Software is rated the top BI and Dashboard provider in numerous categories by SoftwareAdvice, G2, BARC and Capterra. But that only tells part of our story. We’re also recognized for our company culture both from industry experts (Human Synergistics). To put it in a nut shell, we’ve got a great product, loyal customers and a happy team. We hire really smart people who are incredibly curious and passionate about alleviating customer’s pain, but also about changing people's lives through how they do their job.
Your Role
We are looking for customer-centric and solutions focused Consultant to join our awesome Implementations team. You will be to provide exceptional service and guidance to customers as they navigate through the implementation stages of Phocas within their environment. In every interaction we attempt to provide our customers with a 'wow that was amazing' experience by placing an emphasis on customer happiness, communication and success.
This role could be based in Sydney or Melbourne.
Your Responsibilities
- You will facilitate client stakeholder meetings: scoping, goals, resourcing, and address the customer's technical concerns/needs
- Successfully and effectively manage the implementation process, taking full responsibility for delivery of product(s)
- Efficiently manage the customer and internal company resources to meet all established milestones
- Mitigate project risks and issues, address challenges and escalate where required
- Preparation and delivery of end-user training sessions to facilitate successful adoption
- Identify opportunities for increasing ongoing revenue through up-selling and consulting during conversations
- Document processes and procedures, and updating knowledge databases
- Stay current with Phocas software, system information, new features/enhancements and product offerings
- Collaboratively work with other Phocas teams to provide insights on future product enhancements and challenges to ensure ongoing customer satisfaction.
Requirements
Essential
- Minimum 3+ years’ experience in a technical delivery role
- Practical hands on experience working with SQL particularly MS SQL Server Set-up amp; configuration and T-SQL (Views, Stored Procedures)
- Has worked remotely (via VPN/RDP, etc.) on client sites
- Software implementation experience including across multiple sites and platforms including Web deployment
- Client/project management experience
Desirable
- Deployment amp; Configuration of MS Packages such as SQL Server amp; IIS
- Exposure to API, C# , .Net or VbScript.
- Familiar with ETL Processes
- Any exposure to common ERP systems (Eclipse, MS Dynamics, SAP Business One)
Skills/Attributes
- Client focused. Strong commitment to quality service and client relationships
- Demonstrated ability to convey complex information in a clear and concise manner
- Excellent attention to detail
- Self-starter and has a confident, assured manner with people of all technical abilities
- Process driven with analytical mindset
- Self-motivated, takes responsibility for personal and professional development
- Problem-solver who has a demonstrated ability to overcome challenges with creative solutions
- Ability to work independently, but also a team player, committed to supporting team members
Benefits
These 3 words are what Phocas endeavors to provide to our employees and underpins everything we do. Phocas ranks #1 in G2 Crowd, has a 4.3/5 rating on Glassdoor, and in 2019 Phocas won the Culture Transformation Award from Human Synergistics in recognition of our constructive and positive culture. We recently completed a $45m capital raise and are investing in our product, people and markets to facilitate our growth and success.
We are a 2021 Circle Back Initiative Employer we commit to respond to every applicant
To all recruitment agencies: Phocas does not accept agency resumes. Please do not forward resumes to our jobs alias, Phocas employees or any other company location. Phocas will not be responsible for any fees related to unsolicited resumes.
Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.