Desktop Support Officer
Centorrino Technologies, Australia
Job Description
Get to Know Us
Here at Centorrino Technologies, or CT as we like to call ourselves, we put a lot of effort into delivering the best customer experience of any managed ICT provider in Australia. We exist to empower our customers with a frustration free tech environment so they can concentrate on what’s important to their organisation.
We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a suitable candidate to join us as a Desktop Support Officer based at a client site in Derrimut.
The role:
As part of the role, you will be responsible for providing local end user support for the customers' technology environment which encompasses a combination of Microsoft Windows 10 Workstations, Apple Mac Devices, Chromebooks, Meeting Room Technology and Mobile Devices running both Android and iOS.
Responsibilities:
- Utilise your skills and passion for technology to solve technical issues on Windows, Apple Mac, Chromebooks, Android and iOS based devices supporting the operating systems, hardware and client side applications on these devices. Whilst we understand that you may not have had experience with all platforms, the successful candidate will be a fast learner who enjoys expanding their knowledge;
- Travel from site to site based on the schedule;
- Provide end users with training on how to better use their devices and assist them to learn something new;
- Be personable with end users developing a friendly bond with customers;
- Collaborate with your fellow colleagues to determine any processes which need improvement or can be handled more efficiently;
- Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results;
- Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one;
Qualifications, Skills amp; Experience
- Know your way around a computer and in particular Windows.
- A solid understanding of how computers and associated peripherals work together;
- A fast learner with a eagerness to learn more;
- A person that enjoys a fast paced environment and helping others;
The role is based at a client site in Derrimut and is a full-time position.
Monday to Friday - Full Time with start time of 6am.
When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Aboriginal people and people from culturally diverse backgrounds.
Note to Recruitment Agencies:
Thank you but we've got this one.