Onsite Support Engineer - Team Coordinator
blueAPACHE, Australia
Job Description
- Onsite team coordinator
- Work with one of our flag-ship clients
We are seeking an experienced Support Engineer to oversee and manage the workload of a small onsite team, supporting one of our largest clients. Acting as a point of escalation, you will also build and foster strong relationships with key customer stakeholders.
Other core responsibilities include:
- Supervise and schedule activities for Field Service work
- Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management process
- Attend operation meetings with customer and blueAPACHE stakeholders to discuss operational support activities
- Keeping key customer stakeholders informed of any major incidents
- Troubleshooting and problem resolution
- Adherence to blueAPACHE's services procedures
Requirements
The ideal candidate is an experienced Level 2/3 support engineer with excellent troubleshooting skills combined with experience leading a small team of technology professionals. Skills and experience include:
- Extensive knowledge and experience troubleshooting issues related to Windows Server, MS Exchange, Office 365, Active Directory
- LAN / WAN troubleshooting
- A proven ability to demonstrate initiative and attention to detail.
- A positive friendly attitude displaying both empathy and integrity.
- ITIL experience and/or certification
- At least one valid industry certification such as Microsoft, Citrix, Cisco or similar.
Any experience working within a Managed Services Provider will be highly regarded.
Benefits
This role provides the opportunity to act as a key member of an on-site support team. blueAPACHE is a highly successful Managed Services Provider offering ITaaS to mid-market clients. Our reputation for innovation and customer focus, helping a broad range of clients achieve their unique strategic and operational objectives. Our technical excellence has recently been recognised by being named ARN Mid-Market Partner of the year for both 2019 and 2020.
Please note: All offers of employment at blueAPACHE are subject to Police Clearance Checks. You will also require a Working with Children Check.
For more information please contact Jenni Nelson at 03 8696 9365 (Mondays to Thursdays)